Leah Lewis
Houston,United States
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged exceptional customer service and cash handling skills at Marriot Hotel and Nandos Peri Peri. My proactive approach led to significant improvements in staff productivity and guest satisfaction, showcasing my strong work ethic and ability to manage high-pressure situations effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reception Coordinator
Marriot Hotel
Houston, TX
08.2020 - 03.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a welcoming environment with organized reception area, contributing to positive first impressions.
- Supported office staff with administrative tasks, leading to increased productivity throughout the organization.
- Exhibited professionalism when dealing with sensitive information or situations involving confidentiality.
Hostess Manager
Marmo
Houston, TX
03.2021 - 10.2022
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Trainer
Nandos Peri Peri
Houston, TX
03.2022 - 01.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Shift Lead
Nandos Peri Peri
Houston, TX
01.2024 - 06.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Server
Gottis
Houston, TX
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Dental Assistant - Dental
The College of Health Care Professions
TX05.2025
INTERNATIONAL BACCALAUREATE - Business Administration And Management
Lamar High School AN INTERNATIONAL BACCALAUREATE
Houston, TX05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
TABC and Food Handlers
Timeline
Shift Lead
Nandos Peri Peri
01.2024 - 06.2024
Server
Gottis
01.2024 - Current
Trainer
Nandos Peri Peri
03.2022 - 01.2024
Hostess Manager
Marmo
03.2021 - 10.2022
Reception Coordinator
Marriot Hotel
08.2020 - 03.2021
Dental Assistant - Dental
The College of Health Care Professions
INTERNATIONAL BACCALAUREATE - Business Administration And Management
Lamar High School AN INTERNATIONAL BACCALAUREATE