Leah Lewis

• Process incoming merchandise from consignment drop-offs and estate acquisitions, including on-site searches through estate property.
• Curate and group items into thoughtful, marketable auction lots that maximize value and buyer interest.
• Assign unique item lot numbers provided for each auction , creating organized records for each lot within a particular auction catalog database.
• Photograph lots with attention to presentation and detail, ensuring images highlight the appeal and selling points of each lot.
• Write clear, engaging, and accurate lot descriptions while also documenting vital information pertaining to the lot such as measurements, condition, working order, flaws, and any other key details critical for buyers.
• Compile individual lot files into a complete, ready-to-publish online catalog for each auction cycle through accurate uploading of auction files.
• Upload and manage all catalog files within the auction database, meeting deadlines for auction readiness.
• Regroup all individual customer winnings using online program to prepare for organized on-site removal

(Business closed due to owner's passing away)

• Fostered welcoming environment, greeting patients warmly upon arrival.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Helped patients complete necessary medical forms and documentation.
• Answered phone calls and messages for physician scheduling appointments, and handling patient inquiries.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Supported patient care by scheduling appointments to accommodate urgent health needs.
• Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Obtained payments from patients and scanned identification and insurance cards.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Streamlined opening and closing procedures as integral member of store staff.
• Marked-down clearance items and relocated merchandise to proper store areas.