Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandon Lopez

San Antonio,TX

Summary

My Experienced and results-driven professional with a proven track record of effectively managing teams and driving operational success. Skilled in implementing strategic initiatives to optimize productivity and efficiency. I Demonstrate exceptional problem-solving and decision-making abilities. I believe I am a Qualified candidate for a position at your esteemed company, where I can embrace challenges and enhance my skills.

Overview

12
12
years of professional experience

Work History

Indomin

Metal Manufacting
10.2023 - Current
  • Assisting with the fabrication of different metal parts used in the fabrication of different designes
  • Collaborating with teams memebers to enaure new designes for production were accurate
  • Ensuring all products met company standards, as well as ensuring production needs were met in a timely manner

Gun Manufracture

INDO-MIM Inc
05.2024 - 12.2024
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Worked with raw materials to develop complete and commercially viable products.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Trained junior staff members on company policies, procedures, and safety regulations to ensure a safe work environment for all employees.
  • Implemented cost-cutting measures, optimizing resource allocation and reducing overall production expenses.

Customer Service Representative

Alorica
01.2020 - 01.2024
  • Assisting clients with different benefit issues
  • As well as assisting clients with account issues
  • Assisting clients with trouble shooting account issues that arise
  • Insuring clients have the proper access to have the ability to access an account

Website Assistant

Doe Department of Education
07.2020 - 09.2021
  • Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
  • Optimized website loading times by implementing technical solutions such as caching mechanisms, image optimization techniques, and server-side configurations.
  • Helping with password resetting and online website assistance
  • Ensured website accessibility compliance by adhering to established guidelines and best practices.

Customer Service Representative

Alorica
11.2019 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Training up to 20/30 people a day
  • Teaching new hires how to use the program and successfully getting staff ready for work.

Advertising Manager

Plumbing Pro-Master Construction
08.2018 - 08.2019
  • Developed campaigns, led design, and tracked results.
  • Oversaw budget allocation across various campaign components, ensuring maximum return on investment without overspending.
  • Boosted brand awareness by creating and executing innovative marketing campaigns.
  • Developed advertising strategies for improved product visibility and increased sales.
  • Analyzed market trends to identify new opportunities and adjust advertising plans accordingly.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
  • Managed Inbound calls and conducted business calls to clientele companies

Insurance Customer Service Representative

Kizer Permanente
10.2018 - 03.2019
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Responded to customer requests for products, services, and company information.

Machine Operator

Smurfit Kappa
05.2016 - 06.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep the manufacturing process running smoothly.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Valut Checker

Oak Farms Dairy
12.2013 - 01.2016
  • Team Leader responsible for 8 men plus for the overnight crew
  • Collaborated with team members to streamline workflow and improve overall efficiency.
  • loading and unloading inventory
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Contributed to inventory management efforts by assisting in stock counts and ensuring product availability.

Financial Distributor/Food Handler

McDonald’s
01.2013 - 01.2016
  • Handling transactions for clients and distributing change to said clients in a proper and timely manner
  • Collaborated with other team members, to effectively and efficiently distribute orders that said customer place
  • Assisting in the training of new personnel in the proper company standards

Education

High School Diploma -

Southwest Highschool
11914 Dragon Ln, San Antonio, TX 78252

Bachelor of Science - GAME ART AND DESIGN

The Art Institute of San Antonio
01.2018

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Adobe Photoshop
  • Management
  • Customer Service
  • Time management
  • Team collaboration
  • Machine operation
  • Equipment operation
  • Safety compliance
  • Production work

Accomplishments

I started my own company when I was in high school, and I've been running it ever since. It started with a clothing line and soon progressed from there. I have always been business-motivated and wanted to manage something I was passionate about. I've been recruiting people to be a part of my company, and I get to meet a lot of different people from all over the world and make them a part of my company listen to my ideas, and even help fund my business. I also transitioned to making a LEGO business and doing inventory and sales.

Timeline

Gun Manufracture

INDO-MIM Inc
05.2024 - 12.2024

Indomin

Metal Manufacting
10.2023 - Current

Website Assistant

Doe Department of Education
07.2020 - 09.2021

Customer Service Representative

Alorica
01.2020 - 01.2024

Customer Service Representative

Alorica
11.2019 - 11.2020

Insurance Customer Service Representative

Kizer Permanente
10.2018 - 03.2019

Advertising Manager

Plumbing Pro-Master Construction
08.2018 - 08.2019

Machine Operator

Smurfit Kappa
05.2016 - 06.2018

Valut Checker

Oak Farms Dairy
12.2013 - 01.2016

Financial Distributor/Food Handler

McDonald’s
01.2013 - 01.2016

Bachelor of Science - GAME ART AND DESIGN

The Art Institute of San Antonio

High School Diploma -

Southwest Highschool

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Brandon Lopez