Leah Lovelace-Square
Levittown,PA
Summary
Well rounded and qualified leader in varies areas of the hotel industry. Passionate for the people, the business and self development.
Accounting: Proficient in accounts payable and receivable for both hotel and apartment management. Strong in strengthening understanding of the accounting process, Creating expectations for department leaders to ensure a smooth month ending process.
Operational Management: Trainer level knowledge in the rooms operations division for both hotel and hybrid properties. Strategic in building moral, developing future leaders and creating new ways in team building throughout multiple departments that promote teamwork and sustainability. Always striving for excellence in relationship building with leaders, peers, teams, vendors and guests to achieve personal and professional goals. Ensuring consistency of fairness and one on one trust which promotes high moral within my control.
Overview
15
15
years of professional experience
Work History
Area Accounting Manger
Modus Hotels
10.2022 - Current
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Developed and implemented various procedures to improve accounting process.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Generated monthly and quarterly financial statements for executive review. (Intermediate Skill Level)
Director Of Operations
Modus Hotels
07.2019 - 10.2022
- Oversaw daily operations within the Housekeeping and Front Office department, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Director of Housekeeping
AKA University City
11.2016 - 02.2019
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced communication between housekeeping staff and other departments, fostering a collaborative work environment that improved overall hotel operations.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
Director of Housekeeping
Ritz Carlton Hotel
11.2013 - 10.2016
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Oversaw renovations projects in collaboration with maintenance teams, ensuring minimal disruption to guests during periods of construction.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
Operational Manager
Marriott International, Inc.
09.2009 - 11.2013
- Worked in various departments to enhance skillset. Positions included Front Office Supervisor, Housekeeping Supervisor, Restaurant Manager and Operation Mgr. for restaurant and meeting space.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
Education
No Degree - Education And Psychology
Bucks County Community College
Newtown, PALicense - Cosmetology Management And Teacher
PA Academy of Cosmetology Arts And Science
DuBois, PA06.2001
High School Diploma -
Baumholder American High School
Baumholder, Germany01.1999
Skills
- Journal Entries
- Payroll Processing
- Financial Reporting
- Staff Management
- Guest service
- VIP guest handling
- Staff Training and Development
- Training and coaching
Systems
PMS - StaynTouch, OnQue, Fosse, Opera, Mystique and Marsha
F&B - Micros
Payroll - ADP, LMS, UKG and Isolve
Accounting - Vault, Lighthouse, Certify, SCI, Sage, Yardi
Timeline
Area Accounting Manger
Modus Hotels
10.2022 - Current
Director Of Operations
Modus Hotels
07.2019 - 10.2022
Director of Housekeeping
AKA University City
11.2016 - 02.2019
Director of Housekeeping
Ritz Carlton Hotel
11.2013 - 10.2016
Operational Manager
Marriott International, Inc.
09.2009 - 11.2013
No Degree - Education And Psychology
Bucks County Community College
License - Cosmetology Management And Teacher
PA Academy of Cosmetology Arts And Science
High School Diploma -
Baumholder American High School