Leah Lueck

• Working actively with operations to develop and execute strategies to drive the Connected Community market
• Provided guidance to external stakeholders, Primex Commercial team, Management, engineering, and customer operations
• Delivered guidance on marketable solutions to internal as well as external sales markets, including sales strategies to customers, and external marketing platforms.
• Ensured projects are completed on schedule and on budget, well helping to identify improvements.
  ● Worked on kick off for Amazon prime platform, and partnership with Eero to create digital bundles for open market, this included setting up Amazon business accounts, as well as working with marketing and a core team to develop ASN numbers and marketing material for the Amazon platform.
  ● Solicit proposals from vendors and contractors to address project requirements, as well as market options
  ● Worked with in stage gate guidelines as well as change process steps for projects.
  ● Interacted with customers in variety of capacities including via phone meetings, teleconference, face to face meetings and trade shows, this includes weekly updates on projects, spec needs, and forecasting demands for stock level for Connected Communities project.
  ● Coordinate with sales and operations to design project scope and objective to ensure solutions within required timeframe as well as monitoring projects to anticipate lead times on product for completion.
  o Utilized Monday.com as well as smart sheets to track projects and communicate outcomes.

• Inside Sales Rep in the telecommunications industry sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understanding customer needs and requirements including environmental needs, permits, geographical locational needs, Made in USA standards, and more
• Routing qualified opportunities to the appropriate sales executives for further development and closure if needed.
• Remote Inside Sales Representative responsible for Central United states, and currently working with 5 outside sales reps along with 8 Manufacturing reps.
  ● Customer portfolio consists of Distribution Partners, Manufacturing Reps, Integrators, architects, and installers both domestic and international.
  o Earned a reputation for developing a consultative selling relationship with customers, earning new opportunities based on trust, product knowledge and solution selling.
  o Coordinate sales efforts with outside sales team to meet customer demands
  ● Expedite the resolution of customer problems and concerns to maximize their satisfaction and create a solution to their needs.
  ● Interacted with customers in a variety of capacities including via phone meetings, teleconference, face to face meetings and trade shows, this includes weekly updates on projects, spec needs, and forecasting demands for stock levels.
  ● Coordinate with customers to design project scope and objective to ensure solutions within a required timeframe as well as monitoring projects to anticipate lead times on product for completion.
  o Utilized salesforce for tracking as well as customer rating to forecast project outcome.
  Set up and guide customers as well as end users in the Dura-Line academy and sales portal.
• Trained and mentored new inside sales representatives, contributing to their success in achieving quotas within their first quarter.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.

• Inside sales representative of Manufactured and imported goods to customers
• Work with customers to create solutions for their communication installation needs for both existing customers and new customers.

● Remote Inside Sales Representative responsible for east coast united states.
● Customer portfolio consists of Distribution Partners, Manufacturing Reps, Integrators, architects, and installers both domestic and international.
o Earned a reputation for developing a consultative selling relationship with customers, earning new opportunities based on trust, product knowledge and solution selling.
o Coordinate sales efforts with outside sales team to meet customer demands
● Expedite the resolution of customer problems and concerns to maximize their satisfaction and create a solution to their needs.
● Interacted with customers in a variety of capacities including via phone meetings, teleconference, face to face meetings and trade shows.

● Coordinate with customers to design project scope and objective to ensure solutions within a required timeframe as well as monitoring
project to anticipate lead times on product for completion
o Utilized salesforce for tracking as well as customer rating to forecast project outcome.
● Assist with guidance and knowledge of the Suttle Product Line to other members in the sales team
● Help former Suttle Customers transition over to Primex as a manufacturing company, but doing so I was able to retain existing customers in the transition.

• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
• Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
• Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
• Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team. This also included up selling and incorporation of the Suttle product line to Primex.

• Inside Sales Representative responsible for multiple states and regions as well as South America

● Customer portfolio consists of Distribution Partners, Manufacturing Reps, Integrators, architects, and installers both domestic and international.
o Earned a reputation for developing a consultative selling relationship with customers, earning new opportunities based on trust, product knowledge and solution selling.
o Coordinate sales efforts with outside sales team to meet customer demands
● Expedite the resolution of customer problems and concerns to maximize their satisfaction and create a solution to their needs.

● Continually reached 100% satisfaction and fulfillment of MBO quota
● Interacted with customers in a variety of capacities including via phone meetings, teleconference, face to face meetings and trade shows.

● Traveled both in-state and domestically for work.
● Coordinate with customers to design project scope and objective to ensure solutions within a required timeframe as well as monitoring project to anticipate lead times on product for completion.
● Super user on the implementation support team for IFS/CRM system update.
o Evaluated department needs within the system to maintain function for customers and provide support the sales team needed out of the system. Trained inside sales as well as outside sales in person and remotely on the implementation. Collaborated with a sister company on daily functions of the software and tested validity of customer information and pricing within the system. Inside sales representative of Manufactured and imported goods to customers

• Work with customers to create solutions for their communication installation needs for both existing customers and new customers.
• Implemented new CRM system to better track customer interactions and drive data-driven decision making.
• Provided timely and accurate forecasting reports to executive leadership for informed decision making regarding growth strategies.
• Worked closely with other departments to promote products and marketing campaigns.

• Maintaining Financial records, updating and preparing reports both with accounts payable and accounts receivable for a publicly traded company
• Daily proceedings with processing business transactions including disbursements, expense checks and receipts
• Verified accuracy with outside audit teams on a quarterly basis, as well as assisted with yearly audits
• As well as other support to Financial reporting. for over 100 top customers
• Worked with customers and suppliers to set up them up in the system, including credit checks, Financial document required to do business
  ● Research and solved receipt discrepancies
  ● Researched ship and debit credits for approval on main distribution accounts

● Post and reconcile payments on multiple General Ledger accounts
● Assisted with IFS implementation in the accounting department as well as training other staff members on key functions.

• Input high volume of monthly invoices with consistent accuracy.
• Identified and resolved internal accounting variances, promoting data accuracy.
• Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

• Provide customer service to patients
• Set up appointments for recurrent patients as well as new patients
• Daily tasks of support and fulfillment of hearing aid sales to generate sales and revenues for multiple offices locations.
• Meet daily sales goals and appointments as well as exceeded commission bonuses in sales
  ● Worked with multiple office scheduled off site to ensure appointment times as well as follow up with patients.
  ● Communication with patients both on the phone as well as emails, skype and other forms of communication via text.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

• Patient services, including registration of patients, scheduling operative patients, and reviewing health history for accuracy and relevance to patient needs.
  ● Provided patients financials including insurance breakdowns as well as insurance e quotes and copays daily

● Scheduled patients according to a set of requirements to maximize daily revenue for the office.
● Prepare bank deposits, collection of payment from patients as well as insurance companies. Day-to-day operations to ensure accurate billing of customers as well as approvals and pre-authorizations from multiple insurance companies

• Liaising with several parties, offices, and agencies to gather relevant information pertaining to patients care and insurance coverages.
• Explained insurance benefits, fees and procedures to patients.
• Submitted claims to insurance companies on same day as patient treatment.
• Maintained a high level of confidentiality when handling sensitive financial information and employee records.

• Day to day operations of currency transactions including check cashing, withdraws, deposits, loan payments and other monetary transactions.

● Provided Knowledge and sales support of products including accounts.

● Maintain product sales as well as increase sales on new business
● Customer satisfaction and appointment retention on current and new members.

• Day to day bank operations as well as to ensure that other tellers are trained and comply with regulatory and security producers both on a federal level as well as internal level.
• Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
• Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
• Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
• Managed high-volume transactions during peak periods while maintaining composure under pressure.
• Implemented security measures to protect bank assets, reducing instances of fraud and theft.

• Taking food and beverage orders to maintain customer satisfaction of multiple customers at one time
• Responsible for checking on customers to ensure an enjoyable experience in service and food, well taking corrective actions if problems occur.
• Day to day operations of multi-tasking with tables, customers and service ● Provided Knowledge and sales support of the menu including upselling.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Collaborated with team members to consistently provide efficient service during peak hours.