Leah Mack
Bucyrus
Summary
Action driven management skills with expertise in business and leadership. Able to identify and implement strategies to increase revenue, strengthen customer relations, improve business practices and drive profitable growth. Knowledgeable with P&L reports, AR, AP, and inventory control. Strong planning, communication, organizational, and decision making ability to successfully direct concurrent projects. Mentors staff and encourages a team environment for high levels of employee confidence and satisfaction.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams
03.2020 - 03.2022
- Manage staff, which includes recruiting and hiring, scheduling, training, delegating work assignments and evaluating work performance to ensue success for the staff and company.
- Developed and execute plan to obtain company goals by analyzing store reports and by working with upper management and store employees.
- Maintain safe store environment by completing routine safety inspections to ensure OSHA compliance and company standards.
- Work closely with retail and wholesale customers to build relationships and ensure their needs were fully met through proper inventory and outstanding customer service.
- Assisted in managing a 1,900,000 store by consistently growing yearly sales by 8%-11%.
Lead Customer Service Specialist- 3rd Key
Sherwin-Williams
09.1998 - 03.2020
- Assisted store manager and assistant with sales initiatives.
- Worked closely with customers to ensure their needs were met.
- Resolved customer inquiries promptly, enhancing overall satisfaction and service quality.
- Developed and implemented training materials for new team members, improving onboarding efficiency.
- Generated sales leads by calling wholesale customers
- Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
Education
General Studies/Interior Design
Yuba College
Marysville, CA05-2000
Skills
- Problem-solving
- Customer service and engagement
- Customer relations
- Time management
- Team building and leadership
- Sales growth
Timeline
Assistant Store Manager
Sherwin-Williams
03.2020 - 03.2022
Lead Customer Service Specialist- 3rd Key
Sherwin-Williams
09.1998 - 03.2020
General Studies/Interior Design
Yuba College
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