Leah Madsen
West Fargo,ND
Summary
Qualified Leasing Agent with proven success in improving operations and solving problems. Hardworking and passionate job seeker with strong organizational skills eager to secure this job by being personable but professional. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Valley Dental
01.2023 - Current
- Effectively schedule appointments and preparing crucial documents needing to be signed by patients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients. Averaging 80-150 calls and 50-80 patients checking in per day.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ensured accurate record-keeping with diligent data entry and database management for vital company/patient information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Heavy Vehicle Operator
Army National Guard MN
03.2017 - 03.2023
- Improved heavy vehicle operational efficiency by conducting regular inspections and implementing preventative maintenance measures.
- Enhanced safety standards by strictly adhering to army policies and industry regulations during vehicle operation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment on and off the vehicles.
- Worked well in a team setting, providing support and guidance.
Leasing Agent
Campbell Properties
05.2022 - 09.2022
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities. Managing over 5 apartment complexes and townhomes.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Leasing Agent/Property Manager
360 Properties
02.2019 - 05.2021
- Enhanced community visibility through strategic marketing initiatives, including online advertisements through a personal Facebook page, company website, and other online platforms.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
- Single-handedly managed move-in/move-out processes smoothly by coordinating schedules with new/old residents and ensuring all necessary documentation was completed accurately.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Server
Sickies Garage
01.2018 - 02.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Arts - General Studies
Itasca Community College
Grand Rapids, MN05.2017
Skills
- Office Administration
- Appointment Scheduling
- Strong Problem Solver
- Document Control
- Dedicated Team Player
- Professional and Mature
- Negotiation
- Tech-Savvy
- Prioritization
- Internal Communications
Accomplishments
- Had the honor to be a captain of my lacrosse team in my senior year of high school.
- Graduated from Basic Training and Advanced Individual training in the Army.
Affiliations
- Quality Family Time
- Outdoor Activities
Timeline
Administrative Assistant
Valley Dental
01.2023 - Current
Leasing Agent
Campbell Properties
05.2022 - 09.2022
Leasing Agent/Property Manager
360 Properties
02.2019 - 05.2021
Server
Sickies Garage
01.2018 - 02.2019
Heavy Vehicle Operator
Army National Guard MN
03.2017 - 03.2023
Associate of Arts - General Studies
Itasca Community College
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