Leah Manning
San Clemente,CA
Summary
Insightful and dedicated reservation sales and service specialist with exceptional customer service, time management and problem-solving abilities. Exceptionally skilled managing Inbound calls and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and motivated nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
10
10
years of professional experience
Work History
Travel Sales Agent
Le Boat
Ontario, Canada (Remote)
10.2022 - 05.2023
- Outbound and inbound sales call support including creating leads to giving quotes, to booking, updating CRM systems and managing pre-travel queries for leading provider 50+ years strong of inland waterway boating holidays operating in 9 countries, with a fleet of 900 charter boats attracting more than 120,000 customers from all over the world each season.
- Asked open-ended questions to best understand client needs and determine best travel offerings of a global business working in 45 sources markets around the world with 6 sales offices (UK, Canada, Germany, France, South Africa & Australia).
- Offered exemplary customer service to new and existing clients to build lasting relationships and secure new travel bookings and referrals.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Motivated to enrich lives through encouraging travel experiences emphasizing the aspiration to providing a trip of a lifetime and excellent customer service.
- Qualified inbound leads in a high-volume environment, responsible for converting sales leads and opportunities; upsell and cross-sell available product.
- Offered and sold all ancillary product, e.g. Pre/post, flights and insurance. Managed relationships: connect, convert, customize, and retain.
- Outbound calling to travel agents and other prospect lists.
- Follow and accurately execute the established Sales framework.
- Fam trips, facilitated boat deliveries withing strict time frame within Europe.
Travel Coordinator
Swoop Patagonia
Bristol, UK (Remote)
04.2022 - 08.2022
- Travel sales and management of bookings for tours, luxury travel and customized trips while building solid relationships with customers, partners and vendors.
- Built and designed itineraries and trip maps. Created customized trip planners on website for each booking. Processed quotes, confirmations, payments and deposits.
- Provided and created highly detailed brochure and trip information with impeccable attention to detail.
- Supported internal departments to provide seamless, unparalleled service and follow through.
- Stayed up to date on travel industry, policies and restrictions.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
Project Coordinator
Bargas Consulting
Sacramento (Remote) , CA
02.2021 - 04.2022
- Coordinated complex travel logistics of flight, hotel and rental vehicles for field monitoring personnel and executive staff.
- Updated database with project tracking information, file management and document control.
- Liaised with marketing team, drafted proposals and environmental compliance documents with a high degree of precision and research.
- Created presentations.
- Managed project deadlines in a fast paced industry where attention to detail is vital.
- Managed workflows and schedules.
- Monitored budgets by comparing and analyzing actual results with plans and forecasts.
- Organized marketing initiatives through internal and external channels to coordinate deliverables and meet deadlines.
- Delivered administrative support services to improve marketing efforts.
- Researched and implemented vendor services to decrease costs to organization.
- Developed brand marketing plan strategies to increase brand awareness.
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project.
- Facilitated communications between various departments involved in a particular project activity.
- Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
- Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
Assistant Manager of Customer Service
Avocado Green Brands
Fullerton (Remote), CA
06.2018 - 02.2021
- Team lead for supporting 20 employees.
- Presented ideas, analysis, feedback and analysis of product launches and assisted with testing marketing campaigns.
- Ensured business expansion, forward-thinking principles and commercial growth with dedication to transparency and professionalism.
- Mentored and developed sales team to gain product confidence, collaborative techniques and efficient company procedures.
- Generated ideas to boost sales, managed high volume of inquiries and maximise advertising.
- Troubleshooting, handled escalations to find the best resolution and customer experience.
- Stayed fresh and extremely informed of product knowledge, assisted customers with finding alternatives and optimized strategies to meet needs.
Travel Sales & Hospitality
Hotel Kuntur Wassi
Cabanaconde, Peru
06.2013 - 12.2013
- Worked with local guides and tour operators coordinating trekking and adventure tours.
- Facilitated transport, organised and led farm tours and hikes for hotel guests.
- Demonstrated my passion for providing above and beyond hospitality to travelers from all over the world. Attended to guests to provide tips, help with any issue or planning needs and followed through with requests as if they were family to make their trip memorable as possible.
- Historical research, learned basic Quechua and taught English and Spanish.
- Networking to generate sales and growth of local, sustainable travel.
Skills
- Exceptional client interface skills with extensive travel industry experience managing trip documentation and payments, confirming and updating reservations (flight, tour, hotel, excursion and cruise)
- Advanced proficiency of managing high volume and of tasks with urgency and efficiency
- Ability to navigate through multiple systems simultaneously Expert MS Office skills, CRM and sales platforms
- Critical thinker that is career and goals driven, innovative and motivated Quick to learn the ropes and hit the ground running with a proven track record of a solid work ethic and overachievement
- Professional relationship building through knowledge and expertise from personal experiences and educational study trips
- Trusted liaison to travel vendors, partners and internal teams
- Expertise in utilizing online portal and tools to organize and follow up on trip details and itineraries
- Strong communicator with excellent phone skills, outbound and inbound call experience while building rapport as well as maintaining client retention and referrals
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Travel Sales Agent
Le Boat
10.2022 - 05.2023
Travel Coordinator
Swoop Patagonia
04.2022 - 08.2022
Project Coordinator
Bargas Consulting
02.2021 - 04.2022
Assistant Manager of Customer Service
Avocado Green Brands
06.2018 - 02.2021
Travel Sales & Hospitality
Hotel Kuntur Wassi
06.2013 - 12.2013