Leah Marfisi-Seward
Plano,TX
Summary
Versatile and dynamic, with a proven track record at Studio Movie Grill, I excel in enhancing customer experiences and fostering positive relationships. Skilled in multitasking and efficient workflow management, I've significantly contributed to team productivity and customer satisfaction. Expert in light housekeeping and outdoor play supervision, my approach combines practical skills with a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Infant Nanny
Megan Foster
01.2021 - 08.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Administrative Assistant
Texas Best Stain
03.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Personal Trainer
24 Hour Fitness
02.2019 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Recruitment
AMN Healthcare
04.2016 - 02.2019
- Maintained up-to-date knowledge of industry trends, enabling informed guidance for both clients and candidates.
- Identified top talent by comprehensively evaluating resumes and conducting in-depth interviews.
- Ensured compliance with legal regulations throughout the recruitment process, mitigating risk for all parties involved.
- Fostered a positive candidate experience by providing timely updates on application status and offering constructive feedback when appropriate.
- Contributed to company growth by actively participating in business development initiatives targeting potential clients.
- Assisted in the onboarding process for new hires, ensuring seamless integration into their respective teams and organizations.
- Coordinated interview scheduling between candidates and clients, streamlining an often complex aspect of the hiring process.
Beertender
Peticolas Brewing
02.2018 - 09.2018
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Increased bar revenue with upselling techniques and promotion of special events.
- Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Conducted routine maintenance checks on draft systems for optimal performance.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
Certified Trainer
Studio Movie Grill
01.2010 - 11.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Provided coaching and mentoring to employees.
- Wrote training manuals for bar employees and special event employees positions according to strict company guidelines and protocols.
Bar Manager/key Employee
Studio Movie Grill
02.2008 - 10.2016
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Led training sessions for new staff, improving service quality and team cohesion.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
Bartender
Studio Movie Grill
02.2003 - 04.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Studio Movie Grill
08.2003 - 12.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Studio Movie Grill
01.2002 - 07.2002
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
None - Business Marketing
Collin County Community College
Plano, TX05.2005
Skills
- Outdoor play supervision
- Age-appropriate playtime
- Pet-friendly nanny
- Music and movement activities
- Art and sensory exploration
- Light housekeeping duties
- Nap time management
- Diaper changing proficiency
Timeline
Infant Nanny
Megan Foster
01.2021 - 08.2021
Administrative Assistant
Texas Best Stain
03.2020 - 01.2021
Personal Trainer
24 Hour Fitness
02.2019 - 01.2020
Beertender
Peticolas Brewing
02.2018 - 09.2018
Medical Recruitment
AMN Healthcare
04.2016 - 02.2019
Certified Trainer
Studio Movie Grill
01.2010 - 11.2017
Bar Manager/key Employee
Studio Movie Grill
02.2008 - 10.2016
Server
Studio Movie Grill
08.2003 - 12.2003
Bartender
Studio Movie Grill
02.2003 - 04.2016
Food Runner
Studio Movie Grill
01.2002 - 07.2002
None - Business Marketing
Collin County Community College
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