Leah Martelon
Denver City,TX
Summary
An attentive, hard working, professional able to operate under tight deadlines. Works well in a team atmosphere as well as self-motivated to work alone. I can easily understand and apply new technical knowledge. Offering a combination of useful customer service, quality assurance skills, and management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Center Manager
Grifols - Talecris Plasma Resources
12.2018 - 06.2021
- Created a professional work environment and value system that stimulated the morale and productivity of the workforce and its leadership
- Monitored and evaluated operations and quality assurance systems, developed, and implemented action plans to improve or correct operations/quality issues
- Created and supervised the implementation of improvements and measured the effectiveness of the corrective actions
- Maintained thorough familiarity with State and Federal regulations, FDA approved Standard Operating Procedure Manual, OSHA, CLIA, and cGMP
- As a seasoned Training and Development professional, I have successfully coordinated and implemented training programs for center-level employees, resulting in improved employee skills and center performance metrics
- Developed and maintained compliant training records and files, ensuring compliance with laws, regulations, and company SOPs
- Conducted on-the-job and certification training for new and existing employees, meeting regulatory requirements, and assisted in the selection, training, and evaluation of Designated Trainers
- Designed and delivered training programs on SOPs, company policy, safety, and regulatory guidelines, monitored new hire training, and collaborated with center leadership and quality teams to identify and address training needs and deviation issues
- Consistently demonstrated ability to design, implement, and evaluate effective quality and training programs
- Responsible for all Human Resource functions including hiring, development and training, disciplinary actions and termination, and maintenance of all employment records
- Required to submit timely and accurate reports as necessary, daily, weekly, monthly and as requested.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Operations Supervisor
Grifols, BioMat USA
07.2016 - 12.2018
- Subject matter expert in donor selection, product collection, and shipment
- Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors
- Managed and direct activities in the center to consistently achieve production targets and quality goals
- Acting coach and leader through effective performance management
- Identified areas in performance and the actions needed to improve or correct performance, relative to the goals of the team
- Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Prepared and completed action plans, identifying and resolving problems, completing audits; determining center improvements, implementing change
- Worked as back up training coordinator and helped develop and implement a training department for a brand new center included training employees with no prior experience in the field as well as employees and managers that had been in the field for numerous years
- Adjusted my training methods to each individual to be as effective as possible.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Janitor
Ahtna Environmental Inc.
11.2015 - 06.2016
- Manage my own time and production without a supervisor on site
- Kept all cleaning supplies and duties in compliance with FAA regulations and protocols, while working under an FAA contract
- Responsible for cleaning the FAA building, removing debris, and keeping areas neat and tidy
- Used various equipment such as vacuums and floor buffers, shampooed carpets, emptied trash receptacles, and replaced lining of trash cans.
Master Plasma Center Technician
Baxter- Biolife Plasma Services
07.2009 - 06.2012
- Worked as a MPCT in a plasma center with direct interaction with customers
- Required to comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety
- Conducted audits of my team to ensure compliance with regulatory governing bodies (FDA, EMA, Etc.)
- Hosted audits from regulating bodies and demonstrated mastery level tasks
- Responsible for all job duties associated with the screening, processing, and sample collection for new and repeat donors, as well as center leadership and training
- Fully trained in all Medical History, Phlebotomy, and Sample Processing job skills
- Position provided oversight of operational flow, assist in training new and existing employees, and provided leadership to staff
- Identified complex problems and reviewed related information to develop and evaluate options and implement solutions
- Assessed performance of my team to make improvements or take corrective action.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
Education
Associate of Arts - Liberal Arts/Mass Communication
West Hills Community College
Lemoore, CA05.2005
Skills
- Team Building
- Organizational and planning skills
- Complex Problem Solving
- Excellent Customer Service
- Manage multiple tasks
- 8 years records keeping experience
- Social Perceptiveness
- Staff Leadership
Certification
Certified Phlebotomy Technician- NCCT, 06/01/15 (lapsed)
Timeline
Center Manager
Grifols - Talecris Plasma Resources
12.2018 - 06.2021
Operations Supervisor
Grifols, BioMat USA
07.2016 - 12.2018
Janitor
Ahtna Environmental Inc.
11.2015 - 06.2016
Master Plasma Center Technician
Baxter- Biolife Plasma Services
07.2009 - 06.2012
Associate of Arts - Liberal Arts/Mass Communication
West Hills Community College
Certified Phlebotomy Technician- NCCT, 06/01/15 (lapsed)
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