Leah Martin
Covington,TN
Summary
Energetic, reliable employee eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker who can adapt to any situation and is capable of learning at an enhanced rate and would like to experience a new and exciting career with an innovative company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Funeral Director/Embalmer Apprentice
Munford Funeral Home
03.2021 - 08.2024
- I wait on families and make the arrangements for their loved ones
- I work the funerals and take care of all their needs
- I answer a multi phone system and direct the calls
- I make the programs for the funeral services on a system called FuneralOne and I also create the DVD picture slide show on a system called life tributes
- Hard worker and dedicated to helping my families through the hard times and make everything run smoothly for the services.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Communicated with insurance companies to secure death benefits for payment of services.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Completed death certificates, burial permits and other legal documents for families.
- Arranged clergy, music and other service details for clients.
- Sutured incisions with meticulous precision and attention to detail.
- Adhered to health and sanitation laws for all embalming processes.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Composed, edited and prepared correspondence and other department documents.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Call Center Representative
Munford Funeral Home
10.2020 - 03.2021
- My job Requires me responsible for keeping a record and inputting all of the appointments made and managing the finances in Excel software
- My responsibilities include calling and setting appointments for the directors to meet with families in regards to pre-planning funeral arrangements
- Along with the responsibility of managing several directors' calendars on LessannoyingCRM
- The program is also the lead source and pipelines for families that the company prepares funeral arrangements for
- I am responsible for inputting information into the CRM for records, as well as the name of the customer and their essential information.
Wire Cutter
B H Electronics
07.2014 - 10.2017
- One of two employees responsible for the completing over 240 various boat harness kits a month which are installed in 15 different Boat models for one of the largest Boat manufacturing companies in Eastern Tennessee
- Proficient in setting up, operating, and maintaining a Kappa 330 wire cutting machine and the attached IMS 295 BC wire printing machine Designated computer programmer using Top Touch software to enter, verify, and processes new or revised boat harness orders
Sales Associate
Fred's Dollar Store
03.2012 - 07.2014
- Responsible for ensuring the proper unloading of delivery trucks and certifying that the Bill of Lading agreed with the provided inventory
- Plan, prioritized, and stocked store shelfing which assisted shoppers in a more pleasant shopping experience by allowing items to be easily visible and accessible
- Operated and maintained cash register with no discrepancies reported when closing out at the end of work shift
- Provided friendly customer service with a positive and energetic attitude.
Education
Agribusiness : Farm and Ranch Management -
University of Tennessee - Martin
Martin, Tennessee03.2020
Skills
- Proficient in Microsoft Office programs
- Outlook, Excel, PowerPoint, Word, FuneralOne, and Life Tributes
- Data Entry
- File Management
- Data inputting
- Office Administration
- Scheduling appointments
- Multi-Line Telephone Systems
- Telephone skills
- Time Management
- Organization skills
- Verbal and written communication
Activities
I was in FFA, Future Farmers of America thru out high school and received my American Degree right after graduating for my production management in the National Competition
References
- Nichole Lightsey, (901) 491-1605
- Jimmy Pike, (901) 237-6619
- David Meeks, (901) 674-6539
- Dianne Kirkpatrick-Bishop, (731) 612-8017
Timeline
Funeral Director/Embalmer Apprentice
Munford Funeral Home
03.2021 - 08.2024
Call Center Representative
Munford Funeral Home
10.2020 - 03.2021
Wire Cutter
B H Electronics
07.2014 - 10.2017
Sales Associate
Fred's Dollar Store
03.2012 - 07.2014
Agribusiness : Farm and Ranch Management -
University of Tennessee - Martin
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