Leah Martinez-Noyes
Shift Supervisor
2614 Alosta Street, San Diego,CA
Summary
I am an experienced and highly motivated Shift Supervisor with 5 years of hands-on experience in delivering exceptional customer service, while demonstrating a strong focus on team collaboration and achieving results. I have a proven track record of driving store performance, and ensuring operational excellence while maintaining a positive work environment. I am eager to leverage my expertise in an Assistant Store Manager role, taking on more responsibility in operations, coaching, and management to drive business and personal growth.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2020 - Current
- Maintaining and enhancing barista skills to leadership level, consistently leading by example to enhance team growth.
- Pushing myself and being flexible in open/mid/close shifts to better understand store operations.
- Upholding company standards of cleanliness and organization. Creating a plan that works best for our team and following station assessments, SCEMM, ecosure standards etc.
- Ensuring smooth operations all day and during peak hours by using tools and resources provided, including DPM, MyDaily, etc.
- Consistently monitoring store performance including sales goals, product quality, and store, partner, and customer needs. Manage store operations including cash handling, inventory management, and compliance with company policies. Confidently finding a solution and making necessary adjustments where needed.
- Keeping a calm demeanor while resolving customer complaints/issues and finding thoughtful solutions to maintain customer satisfaction.
- Encouraging my team and peers to push towards success while always maintaining a positive attitude.
Barista
STARBUCKS COFFEE COMPANY
06.2018 - 01.2020
- Collaborating with team members to ensure smooth and efficient daily operations.
- Consistently keeping a welcoming atmosphere by greeting customers with a smile, in a friendly manner.
- Maintaining a clean and organized workspace to maximize productivity and safety.
- Demonstrating great product knowledge to make personalized recommendations and enhance customer experience.
- Providing excellent customer service in a fast-paced environment while delivering quality beverages.
Education
Associate of Applied Business - Communications
San Diego Mesa College
San Diego, CA 05.2001 -
Skills
- Team leadership and development: Skilled at motivating and developing team members
- Problem solving: Quick-thinking and solution-oriented
- Time management: Prioritize tasks and manage time effectively
- Operational Management: Proficient in handling daily operations, inventory management, cash management, and shift scheduling
- Customer service: Enhancing satisfaction and relationship building
- Bilingual: Proficient in Spanish
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
01.2020 - Current
Barista
STARBUCKS COFFEE COMPANY
06.2018 - 01.2020
Associate of Applied Business - Communications
San Diego Mesa College
05.2001 -