Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Mazdra

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. Experienced in customer service and sales. Outgoing and friendly with the ability to quickly build customer relationships.

Overview

6
6
years of professional experience

Work History

Brand Ambassador

MKTG
11.2021 - Current
  • Provide liquid sampling of liquor and/or beer at event activations, occasionally making mixed drinks
  • Drive sales of featured product sampled, and complete Event Report Forms for said product
  • Use personalization machines at event activations to drive sales, such as label printing, engraving, or embroidery for liquor bottles
  • Maintain brand knowledge and convey knowledge to consumers while maintaining a charismatic and personal approach

Cook/Cashier

ZaLat Pizza
Addison, TX
01.2023 - Current
  • Prepared dough and sauce for pizzas according to recipes, and follow recipes on the make line
  • Operated the pizza oven, ensuring pizzas were cooked to order
  • Monitored quality of all products served to customers, ensuring every pizza is made to the highest standard
  • Regularly providing excellent customer service by taking customer orders and handling order issues over the phone

Cashier/Prep Cook/Line Cook

Fred's Downtown Philly
01.2021 - 06.2021
  • Handle cash at the register as well as take customer orders over the phone and in-person
  • Helped customers with order issues, answered questions, and offered advice in an upbeat and positive manner
  • Work the fryer and prepare ingredients for the line/grill cook, as well as occasionally working on the grill

Guest Services Assistant/Guest Advocate

Target
06.2019 - 07.2020
  • Regularly helping guests with issues regarding checkout, as well as bagging customer items, and monitoring self-checkout
  • Worked at Guest Services to efficiently process refunds and exchanges, kindly handle customer complaints, and take and redirect store calls to the appropriate department
  • Was appointed as a Guest Services Assistant (GSA) by management after some time, and was given responsibility to watch over the cashiers and lanes, handle difficult issues with customers and cashiers in an understanding and empathetic way, and occasionally plan the schedule

Barista

Starbucks
10.2017 - 05.2018
  • Input orders into point of sale system and handled customer payments
  • Addressed and resolved customer concerns in a kind manner to maintain brand loyalty
  • Created complex, hand-crafted beverages based upon customer preferences
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Education

Bachelor of Science in Healthcare Studies -

The University of Texas at Dallas
Richardson, TX
05.2022

High School Diploma -

McKinney Boyd High School
McKinney, TX
06.2018

Skills

  • Typing speed of 60-70 WPM
  • Excellent customer service and conversation skills
  • Operate and navigate computer systems and applications efficiently
  • Advanced knowledge and experience in the kitchen
  • Able to direct and delegate work-related tasks, as well as lead a team

Timeline

Cook/Cashier

ZaLat Pizza
01.2023 - Current

Brand Ambassador

MKTG
11.2021 - Current

Cashier/Prep Cook/Line Cook

Fred's Downtown Philly
01.2021 - 06.2021

Guest Services Assistant/Guest Advocate

Target
06.2019 - 07.2020

Barista

Starbucks
10.2017 - 05.2018

Bachelor of Science in Healthcare Studies -

The University of Texas at Dallas

High School Diploma -

McKinney Boyd High School
Leah Mazdra