Leah McBrayer
Azle,TX
Summary
Professional detail-oriented Data Entry Specialist with 10+ years of experience in accurately inputting and verifying large volumes of data. With experience in customer service/medical field. Seeking a permanent long-term position which offers opportunity for growth and advancement with benefits.
Overview
15
15
years of professional experience
Work History
Data Entry Intake Specialist
Southwestern Health Resources
2019.04 - Current
- Enter data from sources given into the computer system for processing and management.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Maintained high accuracy rates while entering large volumes of data.
- Proficient in Microsoft Excel and Google Sheets
- Updated and maintained customer information, documents and records.
- Background in healthcare, proficient in medical terminology and HIPPA regulations.
- Adept at managing confidential patient information and maintaining accurate records, with a strong attention to detail.
Receptionist/Collections Specialist
Lon Smith Roofing
2017.04 - 2019.03
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Customer Service Representative
Life Support Systems
2012.05 - 2017.03
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordination of patient delivery and patient pick up ticket over the phone.
- Record all patient intake information, created and maintained patient records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry/Manager of Supplies
Southwest Home Health Services
2009.04 - 2012.01
- Provided daily supervision, feedback and oversight to direct reports.
- Audited production reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Input orders into patient accounts.
- Kept inventory of supplies and ordered as needed.
- Checked in/out equipment to nurses and pulled supplies for wound care for the nurses.
Education
Certificate - Medical Assistant
Institute of Ultrasound Diagnostics
Las Collins, TX05.2000
No Degree - Mental Health
Tarrant County College District
Fort Worth, TX09.1997
High School Diploma -
Haltom High School
Haltom City, TX06.1991
Skills
- Clinical Standards
- Data Systems
- Data Input
- Data Management
- Efficient Data Entry
- Email Communication
- Correct Errors
- Data Review and Verification
- Microsoft Office
- Trained in 10-Key
- Verify Data
- Keyboard Entry
- Database Updating
- Accuracy Verification
- Routing Accuracy
- Customer Relations
Timeline
Data Entry Intake Specialist
Southwestern Health Resources
2019.04 - Current
Receptionist/Collections Specialist
Lon Smith Roofing
2017.04 - 2019.03
Customer Service Representative
Life Support Systems
2012.05 - 2017.03
Data Entry/Manager of Supplies
Southwest Home Health Services
2009.04 - 2012.01
Certificate - Medical Assistant
Institute of Ultrasound Diagnostics
No Degree - Mental Health
Tarrant County College District
High School Diploma -
Haltom High School
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