Leah McBrayer
Azle,TX
Summary
Professional detail-oriented Data Entry Specialist with 10+ years of experience in accurately inputting and verifying large volumes of data. With experience in customer service/medical field. Seeking a permanent long-term position which offers opportunity for growth and advancement with benefits.
Overview
15
15
years of professional experience
Work History
Data Entry Intake Specialist
Southwestern Health Resources
Farmers Branch, TX
04.2019 - Current
- Enter data from sources given into the computer system for processing and management.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Maintained high accuracy rates while entering large volumes of data.
- Proficient in Microsoft Excel and Google Sheets
- Updated and maintained customer information, documents and records.
- Background in healthcare, proficient in medical terminology and HIPPA regulations.
- Adept at managing confidential patient information and maintaining accurate records, with a strong attention to detail.
Receptionist/Collections Specialist
Lon Smith Roofing
Fort Worth, TX
04.2017 - 03.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Customer Service Representative
Life Support Systems
Richland Hills, TX
05.2012 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Coordination of patient delivery and patient pick up ticket over the phone.
- Record all patient intake information, created and maintained patient records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Entry/Manager of Supplies
Southwest Home Health Services
Fort Worth, TX
04.2009 - 01.2012
- Provided daily supervision, feedback and oversight to direct reports.
- Audited production reports, tracking data entry and processing errors.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Input orders into patient accounts.
- Kept inventory of supplies and ordered as needed.
- Checked in/out equipment to nurses and pulled supplies for wound care for the nurses.
Education
Certificate - Medical Assistant
Institute of Ultrasound Diagnostics
Las Collins, TX05.2000
No Degree - Mental Health
Tarrant County College District
Fort Worth, TX09.1997
High School Diploma -
Haltom High School
Haltom City, TX06.1991
Skills
- Clinical Standards
- Data Systems
- Data Input
- Data Management
- Efficient Data Entry
- Email Communication
- Correct Errors
- Data Review and Verification
- Microsoft Office
- Trained in 10-Key
- Verify Data
- Keyboard Entry
- Database Updating
- Accuracy Verification
- Routing Accuracy
- Customer Relations
Timeline
Data Entry Intake Specialist
Southwestern Health Resources
04.2019 - Current
Receptionist/Collections Specialist
Lon Smith Roofing
04.2017 - 03.2019
Customer Service Representative
Life Support Systems
05.2012 - 03.2017
Data Entry/Manager of Supplies
Southwest Home Health Services
04.2009 - 01.2012
Certificate - Medical Assistant
Institute of Ultrasound Diagnostics
No Degree - Mental Health
Tarrant County College District
High School Diploma -
Haltom High School