Leah McBrayer
Azle,TX
Summary
Experienced Data Entry/ Customer Service Representative with 10+ years of accurately inputting and verifying large volumes of data. Demonstrated expertise in the customer service/medical field. Seeking a permanent position to leverage skills for growth and advancement opportunities with benefits.
Overview
15
15
years of professional experience
Work History
Data Entry Intake Specialist
Southwestern Health Resources
Farmers Branch, TX
2019.04 - 2023.12
- Ensured accurate and timely entry of data from provided sources for efficient processing
- Demonstrated strong collaboration skills by working with team members to validate data, derive key insights, and coordinate/prioritize tasks while ensuring clear communication of updates about fixes.
- Reported project status, met important deadlines and milestones, identified data gaps and facilitated cooperation between operational and technical teams.
- Successfully achieved consistent high accuracy rates when entering large amounts of data.
- Demonstrated proficiency in Microsoft Excel and Google Sheets.
- Ensured the accuracy and organization of customer information, documents, and records.
- Bringing extensive knowledge of medical terminology and HIPPA regulations, with a solid background in the healthcare industry.
- Exhibited proficiency in accurately maintaining records and managing confidential patient information, showcasing strong attention to detail.
Receptionist/Collections Specialist
Lon Smith Roofing
Fort Worth, TX
2017.04 - 2019.03
- Consistently delivered exceptional customer service on collection calls, maintaining a professional and composed demeanor.
- Successfully negotiated full payment of outstanding balances.
- Efficiently processed and applied customer payments towards their account balances.
- Handled both manual and automatically dialed outbound calls in a call center environment.
- Consistently achieved performance goals.
- Successfully handled numerous calls in a fast-paced environment, meeting team's needs.
- Conducted account research and performed due diligence to effectively resolve collection issues.
- Contributed to the establishment of efficient procedures and policies for timely payments.
- Demonstrated strong interpersonal skills by effectively communicating with customers, resolving account issues, and facilitating successful payment negotiations.
Customer Service Representative
Life Support Systems
Richland Hills, TX
2012.05 - 2017.03
- Exhibited exemplary customer service skills in handling inquiries and suggestions with utmost courtesy and professionalism.
- Demonstrated strong communication abilities by proactively addressing customer inquiries, handling issues promptly, and elevating significant concerns to supervisor
- Efficiently handled incoming customer calls with minimal wait times.
- Achieved efficient handling of customer telephone calls by providing prompt responses, minimizing on-hold wait times.
- Coordinated patient delivery and pick-up tickets over the phone.
- Maintained accurate and up-to-date patient documentation, including intake information.
- Provided valuable guidance and support to customers, addressing their specific requirements.
- Implemented forward-thinking strategies to enhance customer satisfaction through effective addressing of their needs and resolving concerns.
- Effectively utilized customer service software to track customer satisfaction and manage interactions.
- Demonstrated exceptional energy and professionalism while interacting with clients and colleagues.
Data Entry/Manager of Supplies
Southwest Home Health Services
Fort Worth, TX
2009.04 - 2012.01
- Oversaw the work of direct reports and provided regular feedback.
- Implemented auditing procedures to track and correct data entry and processing errors in production reports.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Maintained accurate and well-maintained databases, records, and information resources.
- Developed and nurtured strong relationships with vendors and partners to support administrative operations.
- Input orders into patient accounts.
- Kept inventory of supplies and ordered as needed.
- Checked in/out equipment to nurses and pulled supplies for wound care for the nurses.
Education
Certificate - Medical Assistant
Institute of Ultrasound Diagnostics
Las Collins, TX05.2000
No Degree - Mental Health
Tarrant County College District
Fort Worth, TX09.1997
High School Diploma -
Haltom High School
Haltom City, TX06.1991
Skills
- Clinical Standards
- Data Systems
- Critical Thinking Skills
- Data Management
- Efficient Data Entry
- Email Communication
- Correct Errors
- Data Review and Verification
- Microsoft Office
- Trained in 10-Key
- Verify Data
- Keyboard Entry
- Database Updating
- Accuracy Verification
- Routing Accuracy
- Customer Relations
References
References available upon request.
Timeline
Data Entry Intake Specialist
Southwestern Health Resources
2019.04 - 2023.12
Receptionist/Collections Specialist
Lon Smith Roofing
2017.04 - 2019.03
Customer Service Representative
Life Support Systems
2012.05 - 2017.03
Data Entry/Manager of Supplies
Southwest Home Health Services
2009.04 - 2012.01
Certificate - Medical Assistant
Institute of Ultrasound Diagnostics
No Degree - Mental Health
Tarrant County College District
High School Diploma -
Haltom High School
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