Leah McBride
Fort Worth,TX
Summary
Dynamic manager with a proven track record at Luxottica Retail, excelling in employee development and client relationship management. Expert in inventory management and sales data evaluation, I have successfully enhanced operational performance and customer satisfaction through strategic leadership and effective training initiatives. Dedicated to achieving impactful results, and cultivating team success.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Cristinas Fine Mexican
Southlake, Texas
08.2024 - Current
- Managed the day-to-day operations of the store, including customer service, alcohol inventory management, and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated inventory management and product ordering processes.
- Facilitated team meetings to discuss goals and performance feedback.
Server
Cristinas Fine Mexican
Fort Worth, Texas
04.2022 - 08.2024
- Provided excellent customer service to enhance dining experiences.
- Assisted in training new staff on restaurant procedures and menu items.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Communicated effectively with guests to address concerns and special requests.
Enrollment Agent
Idemia
Saginaw, Texas
08.2015 - 01.2022
- Processed enrollment applications for identity verification and background checks.
- Assisted customers with inquiries related to enrollment procedures and requirements.
- Maintained accurate records of applicants in the database system.
- Coordinated scheduling for biometric capture appointments across multiple locations.
- Reviewed documentation for completeness and compliance with regulatory standards.
- Provided training and support to new staff on enrollment protocols and systems.
General Store Manager
Luxottica Retail
Rochester, MN
04.2007 - 06.2015
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Trained new employees on store policies and customer service best practices.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Conducted regular meetings with employees to discuss current operations issues.
- Developed and managed annual budget for the store.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Manager
Disons Cleaners
Rochester , MN
09.2004 - 03.2007
- Trained staff on cleaning procedures and equipment usage for optimal performance.
- Developed schedules to maximize staff productivity and service coverage.
- Coordinated customer service efforts to enhance client satisfaction and loyalty.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Century High School
Rochester, MN06-2005
Skills
- Inventory management
- Employee development
- Customer service
- Sales data evaluation
- Leadership skills
- Client relationship management
Timeline
Assistant Store Manager
Cristinas Fine Mexican
08.2024 - Current
Server
Cristinas Fine Mexican
04.2022 - 08.2024
Enrollment Agent
Idemia
08.2015 - 01.2022
General Store Manager
Luxottica Retail
04.2007 - 06.2015
Manager
Disons Cleaners
09.2004 - 03.2007
High School Diploma -
Century High School
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