LEAH MCCLELLAND

Responsible for implementing behavior plans, collecting data, and providing feedback to help people with behavioral challenges. Works under the supervision of a Board Certified Behavior Analyst (BCBA).

• Developed basic strategies to promote patient safety, wellness and independence.
• Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
• Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
• Modeled appropriate social behaviors for students while providing feedback when necessary.
• Led individual and group therapy supporting prescribed procedures.
• Aided patients in performing activities of daily living.
• Instructed new employees on protocols to use when interacting with psychiatric patients.
• Maintained accurate records of all sessions conducted with students.
• Implemented visual supports such as schedules, picture cards.
• Observed student behavior in various environments to assess levels of functioning and progress towards goals.
• Facilitated social skills groups for children with Autism Spectrum Disorders.
• Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
• Engaged students through play activities while incorporating therapeutic techniques.
• Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
• Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
• Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.

• Exceeding 210% of sales Quota- years 2019, 2020, on track for Q1 2021
• Monitor and Manage daily operations of the salon in a fast-paced 
 environment
• Lead by example in all company operations including creating a client- centric experience and meeting personal sales expectations
• Establishes clear goals and objectives for Team Members
• Provides coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Salon
• Director functions.
• Assist the Salon Director in controlling top line revenue and expenses.

• Focus on sales & relationship development through the promotion of deposit, loan, & fee-based services
• Provide excellent customer service; resolve customer complaints to increase client retention
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• Proactively contact clients to educate and introduce additional products and services
• Originate documents and agreements to complete sales
• Review business trends to advise customers regarding expected fluctuations
• Coaching financial center employees on referral opportunities

• Emphasize product features based on analyses of customers' needs in relation to technical knowledge of product capabilities and limitations
• Evaluate costs and revenue of agreements to determine continued profitability
• Contact new and existing customers for cross sell of additional products and upgrades to existing services
• Responsible for price quotes, credit terms, and other bid specifications
• Negotiate prices & term for sales and service agreements
• Maintain customer records, using automated internal systems
• Prepare sales contracts for orders obtained, and submit orders for
• Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, & property availability.

Typically aged between 12 and 18, to provide emotional and mental health support and help identify and address issues such as stress, anxiety, depression, and behavioral problems, with the goal of improving the overall well-being of the youth they work with. In this role use of a variety of techniques, such as talk therapy, cognitive behavioral therapy, and mindfulness practices, to help youth to cope with their problems. Provide one-on-one counseling, youth counselors may also work with families, teachers, and other professionals to create a holistic system. This may involve working with parents to improve communication and parenting skills, or working with teachers to create a positive and supportive learning environment for youth. Additionally, also providing group counseling to youth, which can be an effective way to help youth to connect with others who are going through similar challenges.