Summary
Overview
Work History
Education
Skills
Timeline
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Leah McCoy

Bloomfield

Summary

With a proven track record at Pine Bluffs RV Park, I excelled in enhancing guest satisfaction and occupancy rates through strategic marketing. Skilled in property management and fostering strong team collaboration, I effectively resolved complaints, ensuring a professional and welcoming environment. My approach led to significant improvements in operational efficiency and customer loyalty.

Overview

15
15
years of professional experience

Work History

Homemaker

Home
05.2010 - Current

RV Park Manager

Pine Bluffs RV Park
07.2018 - 12.2023
  • Coordinated successful events at the RV Park, attracting new customers and fostering a sense of community among guests.
  • Oversaw staff recruitment efforts to ensure selection of high-performing team members who were well-suited for their roles.
  • Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
  • Implemented eco-friendly practices within park operations, reducing environmental impact while maintaining high-quality guest experiences.
  • Maintained up-to-date knowledge of industry trends and best practices in order to make informed decisions regarding park operations and improvements.
  • Optimized reservation system to enhance guest experience and maximize available spaces efficiently.
  • Implemented preventative maintenance programs that extended the lifespan of facilities equipment while minimizing downtime due to breakdowns.
  • Improved park safety by conducting regular inspections and addressing potential hazards promptly.
  • Collaborated with team members to develop standard operating procedures that ensured consistent service levels across all aspects of park management.
  • Increased RV Park occupancy rates by developing strategic marketing plans and promotional materials.
  • Developed and maintained strong relationships with RV Park guests, offering personalized service that created loyalty and encouraged word-of-mouth referrals.
  • Negotiated contracts with vendors for supplies and services, securing favorable pricing for the RV Park without compromising quality or reliability.
  • Coordinated with local law enforcement to establish a security presence at the park, ensuring guest safety and deterrence of potential criminal activity.
  • Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
  • Managed financial reporting for the RV Park, providing accurate records of revenues, expenses, and performance metrics to stakeholders.
  • Streamlined maintenance processes, ensuring timely completion of tasks and maintaining a clean, safe environment for guests.
  • Conducted regular performance evaluations with employees to maintain open lines of communication between management levels.
  • Established strong relationships with local businesses, promoting the RV Park as a preferred destination in the area.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.

Education

High School Diploma -

FIRST COAST ACADEMY
FLORIDA
05-2010

Skills

  • Property maintenance
  • Guest relations
  • Reservation management
  • Property inspections
  • Rent collection
  • Property management
  • Complaint resolution
  • Marketing and advertising
  • Maintenance coordination
  • Financial management
  • Housing law compliance
  • [Software] for property management
  • Proactive maintenance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Safety protocols
  • Public relations
  • Crowd control
  • Conflict resolution
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Project management
  • Facility management
  • Financial reporting
  • Professional demeanor

Timeline

RV Park Manager

Pine Bluffs RV Park
07.2018 - 12.2023

Homemaker

Home
05.2010 - Current

High School Diploma -

FIRST COAST ACADEMY

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Leah McCoy