Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Timeline
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Leah McCoy

Palm Harbor,FL

Summary

Results-driven professional with extensive experience in team management, merchandising, and customer relations. Proven track record of exceeding sales targets, managing inventory, and driving revenue growth through strategic marketing and effective product training. Skilled in building strong relationships with customers and employees, fostering a positive work environment, and delivering exceptional service. Expertise in planning and executing corporate events, developing training programs, and ensuring product knowledge and readiness for launches. Highly motivated, with a focus on achieving business goals, improving operational efficiency, and maintaining high customer satisfaction. Strong communicator with the ability to lead teams and exceed performance objectives.

Overview

8
8
years of professional experience

Work History

Kiehl’s Business Manager

Dillard’s International Plaza
Tampa, FL
06.2025 - Current
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Increased business by 8% from last year by building client relationships
  • Order inventory to ensure we have most wanted products
  • Go marketing daily to bring in new clients

Branch Rental Manager

Enterprise Rent A Car
08.2020 - 01.2025
  • Manage daily fleet and staffing to ensure timely and efficient fulfillment of branch needs.
  • Strategically went marketing to grow fleet and build community relationships
  • Control costs through trunk-to-trunk training, achieving 110% of operating profit goals consistently.
  • Employ active listening to foster a positive, respectful work environment for both employees and customers.
  • Address and resolve customer complaints professionally, prioritizing customer satisfaction and maintaining high service standards.
  • Strategically market monthly, expanding business by 20% and strengthening relationships with key accounts and partners.
  • Provide ongoing employee development through consistent coaching, promoting a culture of respect and accountability.
  • Monitor and adjust processes, increasing operational efficiency by 18% and improving customer retention.

Account Coordinator

Bare Minerals/Buxom
05.2017 - 04.2019
  • Planned and executed corporate events for Sephora and Ulta, ensuring sales and appointment goals were met.
  • Increased Tampa Bay sales from 38th to 1st in the country within 6 months and maintained ranking.
  • Organized quarterly training sessions for Sephora and Ulta employees to ensure product knowledge and readiness.
  • Coordinated successful product launches, ensuring 100% staff preparedness to promote and sell new products.
  • Fostered strong relationships with Sephora and Ulta teams, driving sustained growth and exceptional sales performance.

Education

Bachelor's Degree - Business Administration and Management, General

University of South Florida
05.2020

Associate of Arts - Business, Management, Marketing, and Related Support Services

St. Petersburg College
08.2018

Associate of Science - Baking and Pastry Arts/Baker/Pastry Chef

Art Institute of Pittsburgh
01.2014

Skills

  • Customer Service Excellence
  • Strategic Marketing Planning
  • Sales and Business Development
  • Staff Training and Development
  • Advanced Problem-Solving Techniques
  • Budgeting and Cost Control
  • Performance Management
  • Retail & Visual Merchandising
  • Profit and Loss Oversight
  • Operational Efficiency
  • Relationship Building
  • Sales Growth Strategies
  • Sales Goals Achievement
  • Leadership and Team Collaboration
  • Product Launch Coordination
  • Brand Awareness Campaigns
  • Conflict Resolution and Negotiation
  • Strategic Planning and Execution
  • Client Relationship Management

CORE COMPETENCIES

  • Exceptional customer service skills with strong leadership and management skills
  • Adept at developing and executing strategies to meet business objectives and drive growth
  • Skilled in leading and motivating teams to achieve high performance & collaborative success
  • Strong written and verbal communication skills for documentation and correspondence
  • Outstanding interpersonal skills with strong team spirit and management problem-solving skills
  • Attention to detail, team-oriented with solid time management and strategic problem-solving skills
  • Excellent organizational skills with the ability to prioritize and manage multiple tasks
  • Proficient with computer systems and MS Office Suite (Word, Excel, PowerPoint)

Timeline

Kiehl’s Business Manager

Dillard’s International Plaza
06.2025 - Current

Branch Rental Manager

Enterprise Rent A Car
08.2020 - 01.2025

Account Coordinator

Bare Minerals/Buxom
05.2017 - 04.2019

Associate of Arts - Business, Management, Marketing, and Related Support Services

St. Petersburg College

Associate of Science - Baking and Pastry Arts/Baker/Pastry Chef

Art Institute of Pittsburgh

Bachelor's Degree - Business Administration and Management, General

University of South Florida