Leah McDonald
Cottonwood,CA
Summary
Dedicated Office Assistant with over 25 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office and history achieving high data output.
Overview
13
13
years of professional experience
Work History
Office Assistant III
HHSA-Child Welfare Services
Redding, CA
09.2019 - Current
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Verified accuracy of business records by consistently updating customer information.
- Streamlined document processing to improve traceability.
- Prepared meeting rooms and materials and recorded important information.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Executed record filing system to improve document organization and management.
- Supported staff on special assignments and ad hoc projects.
- Arranged meetings and coordinated resources for use by attendees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Legal Clerk
HHSA-Child Welfare Services
Redding, CA
06.2016 - 09.2019
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Administrative Secretary
Cronic Disaster Services
Redding, CA
06.2015 - 06.2016
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Conducted research to assist with routine tasks and special projects.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Recorded minutes at board meetings adhering to proper procedures and bylaws.
Front Office Coordinator/Personal Assistant
Advanced Imaging Center Inc.
Redding, CA
05.2012 - 01.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Prepared meeting rooms and materials and recorded important information.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
Administrative Assistant
21st Century Oncology
Redding, CA
10.2008 - 05.2011
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Education
Incomplete - Radiation Oncology
Weber State University
Ogden, UTGED -
Shasta College
Redding, CASkills
- Vendor Relations
- Sage 50 Accounting
- Event Planning
- Materials Organization
- Medical Records Management
- Prioritizing Work
- Record Sorting and Filing
- Microsoft Dynamics
- Issue Resolution
- Verbal and Written Communication
- Microsoft Excel
- Calendar Management
- Clerical Support
- Organizing and Categorizing
- Data Gathering
- Customer Service
- Microsoft Office
- Valid Driver's License
- Outgoing Mail Preparation
- Data Recording
- Payment Processing
- Microsoft Outlook
- Mail Sorting and Distribution
- Time Management
- Data Entry
- Active Listening
- Front Office Management
- Multi-Line Phone Proficiency
- Project Management
- Spreadsheet Creation
- Problem-Solving
- Coordination
Timeline
Office Assistant III
HHSA-Child Welfare Services
09.2019 - Current
Legal Clerk
HHSA-Child Welfare Services
06.2016 - 09.2019
Administrative Secretary
Cronic Disaster Services
06.2015 - 06.2016
Front Office Coordinator/Personal Assistant
Advanced Imaging Center Inc.
05.2012 - 01.2015
Administrative Assistant
21st Century Oncology
10.2008 - 05.2011
Incomplete - Radiation Oncology
Weber State University
GED -
Shasta College
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