Leah McGhee
Knoxville,TN
Summary
Surgical Technologist graduate from the esteemed Tennessee College of Technology, with 10 years of customer service experience. Skilled in providing exceptional care and support to patients. Quick learner and highly organized. Self-motivated and excels in any task. Thrives under pressure and ensures smooth operations in high-stress situations.
Overview
2025
2025
years of professional experience
Work History
Customer Service and Sales Representative
Lifelock
- Current
- Responsible customer service and sales representative
- Inbound calls
Front Desk Receptionist
Aspen Dental
08.2021 - 02.2023
- Cleaned lobby maintained the cleanliness of the office
- Made outbound and inbound calls to patients, scheduled patients and cancelled appointments followed up with treatment plans and collected payments and handled in of day cash/deposited cash
- Greeted all patients answered questions and filed all insurances electronically
Call Center Representative
CVS Caremark
11.2019 - 01.2021
- Responsible for receiving inbound calls, taking payments ordering prescription medications
- Verify medications/ mailing and email address
- Explaining insurance benefits and plans
- Resolving customer issues and speaking to pharmacist about curtain medications for members copay ect
Fraud Claims and Disputes Representative
First Tennessee Bank
05.2013 - 08.2018
- Company Overview: Fraud Department
- Responsible for filing fraud claims and disputes
- Making inbound and outbound calls to all members
- Closing cards and issuing credit to account
- Contacting our security regarding claims and affidavits
- Speaking with bank tellers regarding customers accounts that have been compromised
- Fraud Department
Education
College - Interior Design
Pellissippi Community College
College - Surgical Technology
Tennessee College of applied Technology
08.2024
High School Graduate -
Clinton High School
01.2009
Skills
- Exceptional time management
- Great communication and listening skills
- Excellent customer service
- Works well under pressure
certified surgical technologist
I am a Grauduate as a Surigcal technologist from Tennessee college of technology. I Graduated in August of 2024 and have pass my cst exam.
Timeline
Front Desk Receptionist
Aspen Dental
08.2021 - 02.2023
Call Center Representative
CVS Caremark
11.2019 - 01.2021
Fraud Claims and Disputes Representative
First Tennessee Bank
05.2013 - 08.2018
College - Surgical Technology
Tennessee College of applied Technology
High School Graduate -
Clinton High School
Customer Service and Sales Representative
Lifelock
- Current
College - Interior Design
Pellissippi Community College
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