Leah McKinley
Santa Rosa Beach
Summary
Accomplished professional with a strong background in customer service and merchandising at Banana Republic Factory Store. Proficient in implementing sales strategies and managing inventory, leading to improved brand perception. Consistently excels in dynamic settings, ensuring customer satisfaction through clear communication and efficient multitasking. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
14
14
years of professional experience
Work History
Brand Ambassador
Banana Republic Factory Store
Destin
09.2024 - Current
- Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Trained new brand ambassadors, sharing best practices and brand values.
- Provided exceptional customer service to enhance brand reputation.
- Cleaned and organized spaces to maintain neat promotional spaces.
Merchandiser
Mondelez International
Chicago
06.2024 - 08.2024
- Ensured consistent product availability by monitoring and rotating merchandise on shelves.
- Conducted quality inspections on shipments prior to stocking for reliability.
- Arranged displays according to established company guidelines.
- Restocked shelves and created displays to support store and supplier objectives.
Retail Merchandiser
SAS Retail Services
04.2023 - 03.2024
- Worked at all local area Walmarts.
- Duties included setting up new Modular's, built and Maintained displays.
- Made sure inventory was accurate quality control of food items, and retail sales.
Bartender and server
Village Door, Seascape and Baytowne wharf
12.2018 - 12.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
Personal Shopper
Instacart
07.2019 - 11.2019
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Retail sales clerk
Shoe Station
Destin
06.2015 - 10.2015
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Lead Server
Cabana Cafe
Miramar Beach
03.2011 - 06.2015
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Provided exceptional service to high volume of daily customers.
- Trained new servers on menu items and restaurant standards.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Bartender
LuLu's local eatery
Destin
01.2015 - 01.2015
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Stocked bar with beer, wine, liquor and related supplies.
Education
GED -
Shelton State Community College
Tuscaloosa, AL05-1995
Skills
- Accounting expertise
- Microsoft Office proficiency
- Excel and Word
- Data entry and documentation
- Sales strategies
- Customer service excellence
- Multitasking abilities
- Prioritization skills
- Interpersonal communication
- Merchandising and inventory management
References
Furnished upon request
Accomplishments
- i was employee of the qtr for banana republic factory store
Timeline
Brand Ambassador
Banana Republic Factory Store
09.2024 - Current
Merchandiser
Mondelez International
06.2024 - 08.2024
Retail Merchandiser
SAS Retail Services
04.2023 - 03.2024
Personal Shopper
Instacart
07.2019 - 11.2019
Bartender and server
Village Door, Seascape and Baytowne wharf
12.2018 - 12.2020
Retail sales clerk
Shoe Station
06.2015 - 10.2015
Bartender
LuLu's local eatery
01.2015 - 01.2015
Lead Server
Cabana Cafe
03.2011 - 06.2015
GED -
Shelton State Community College
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