Summary
Overview
Work History
Education
Skills
Languages
Work Authorization
Honors Awards
Timeline
Generic

Leah McKinsey

Gulf Breeze,United States

Summary

Highly motivated Sales Associate/ Customer Service Specialist with extensive customer service and sales experience. With a track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Recognized as Employee of the Month in Feb 2023 at my current place of employment. I use all resources available to achieve result-oriented goals for the company. I pay great attention to details without taking too long on any given task. I enjoy providing exceptional customer service and driving sales to reach set daily company goals. Being personable with customers comes naturally to me and my true passion is serving other people and making new, meaningful connections. with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

3
3
years of professional experience

Work History

Sales Associate / Keyholder

Flounders Chowder House (Giftshop)
08.2022 - Current
  • I've worked at Flounders Gift Shop which is located on the tourist destination, Pensacola Beach for a little over a year now. I started my journey as a cashier and merchandiser, and 6 months ago, I was promoted to a keyholder and team lead position.
  • I am trusted with a variety of tasks which include opening and closing the store, counting and sending in daily sale reports, counting the safe and cash drawers to check for any indescrepencies, and making weekly inventory sheets of all merchandise that has been sold
  • Leading a team of associates throughout a shift and being readily available if any coworker needs assistance
  • Always striving to find the most efficient methods to get tasks done & I love creating ideas with my coworkers on how to improve around the store and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • I've built solid, personable relationships with many regular customers and love to welcome tourists to the area and assist them with any of their needs
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Working here has further enhanced my passion of working with people and has allowed me to have a full understanding of Excel, Word, Powerpoint and the Retail Pro computer system.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.

BOH Employee

Panera Bread
09.2020 - 05.2022
  • This was my first job and introduction into the work industry
  • My time here taught me professionalism in the workplace, how to work in extremely fast paced environments without becoming overwhelmed, and the ultimate set of time management skills
  • Primary duties here included making food according to proper procedures, enforcing proper cleaning and sanitation procedures at all times, assist customers when questions arose, and occasionally assisting at the cash registers and taking customers food orders.
  • Assisted with training new BOH staff members on established processes and goals.
  • Completed weekly food and supply inventories.

Education

Associate of Arts - Social Sciences

Pensacola State College
Pensacola, Florida
12.2024

Skills

  • Sales
  • Inventory Management
  • Customer Service
  • Retail Marketing
  • Merchandising
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Powerpoint
  • Microsoft Word
  • Order Processing
  • Payment Processing
  • Sales Goals Attainment

Languages

English - Intermediate

Work Authorization

United States

Honors Awards

Recognized as Employee of the Month in Feb 2023

Timeline

Sales Associate / Keyholder

Flounders Chowder House (Giftshop)
08.2022 - Current

BOH Employee

Panera Bread
09.2020 - 05.2022

Associate of Arts - Social Sciences

Pensacola State College
Leah McKinsey