Leah McMullen
Assistant
Pavo,United States
Summary
Diligent assistant manager with a strong foundation in managing daily operations and leading teams. Optimized workflows and improved customer satisfaction. Expert in problem-solving and strategic planning to drive team performance. Proven track record of delivering results.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Strike Zone 10
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Floor Leader
Strike Zone 10
06.2023 - 01.2024
- Upheld proper visual merchandising standards on retail floor and windows.
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Assisted supervisor with feedback for employee performance evaluations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Delegated tasks to employees to enhance productivity and workflow.
- Maintained high standards of cleanliness throughout the store by assigning cleaning duties to staff members regularly ensuring a presentable appearance for customers at all times.
- Boosted sales performance by motivating staff members, setting individual targets, and conducting regular follow-ups to ensure goal achievement.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Floor Staff Member
Moultrie Stadium Cinemas
12.2022 - 07.2023
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Service Clerk
Publix
06.2022 - 12.2022
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Managed multiple tasks in high-volume environment.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
Education
High School -
Brooks County High School
Quitman, GASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Problem-solving
- Team motivation
- Staff supervision
- Task delegation
- Staff management
- Staff training and development
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Staff development
- Sales growth
- Policy enforcement
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you're happy doing what you are doing then no one can tell you you're not successful.
Harry Styles
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureCareer advancementPaid sick leaveWork from home optionStock Options / Equity / Profit SharingPaid time off401k matchTeam Building / Company RetreatsWork-life balanceHealthcare benefitsPersonal development programs4-day work weekTimeline
Assistant Manager
Strike Zone 10
01.2024 - Current
Floor Leader
Strike Zone 10
06.2023 - 01.2024
Floor Staff Member
Moultrie Stadium Cinemas
12.2022 - 07.2023
Front Service Clerk
Publix
06.2022 - 12.2022
High School -
Brooks County High School
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