Leah McNally
Destin
Summary
Seasoned Night Audit Manager with significant background in overseeing hotel operations during evening hours. Possess robust skills in financial auditing, customer service management, and team leadership. Strengths include remarkable problem-solving abilities, keen attention to detail, and ability to adapt rapidly to changing situations. Successfully improved operational efficiency and guest satisfaction scores in previous roles.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Understanding Night Shift Supervisor with experience managing employees during the night shift. Reliable and responsible with exceptional organizational and interpersonal traits.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Nigh audit Manager
Emerald Grande at HarborWalk Village
Destin
03.2024 - Current
- Managed nightly financial audits to ensure accuracy and compliance.
- Coordinated the front desk team for efficient guest check-in and check-out processes.
- Oversaw cash handling procedures to maintain integrity and accountability.
- Prepared detailed reports of nightly operations for management review and decision-making.
- Implemented process improvements to streamline daily audit tasks and enhance efficiency.
- Resolved customer complaints in a professional manner.
- Ensured compliance with hotel policies and procedures.
- Managed and coordinated the daily activities of front desk staff.
- Prepared end-of-day summary reports for management review.
- Provided support to other departments such as housekeeping, security, maintenance when necessary.
Front Desk Agent
SummerPlace Inn
Destin
08.2024 - 06.2025
- Greeted guests warmly and managed check-in and check-out procedures.
- Answered guest inquiries and resolved issues promptly and professionally.
- Managed reservations using hotel management software effectively.
- Provided local information and recommendations to enhance guest experience.
- Assisted in maintaining cleanliness and organization of the front desk area.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Gift Shop Cashier
AJ’s oyster and seafood bar
Destin
04.2023 - 08.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product selections and provided recommendations.
- Handled customer inquiries and resolved issues promptly.
- Maintained organized inventory displays to enhance shopping experience.
- Restocked merchandise to ensure availability of popular items.
- Monitored sales trends and reported findings to management regularly.
- Assisted customers in locating items throughout the store.
- Organized backroom stock areas according to company guidelines.
Front Desk Agent
Tru By Hilton
Fort Walton Beach
06.2023 - 12.2023
- Greeted guests warmly and managed check-in and check-out procedures.
- Answered guest inquiries and resolved issues promptly and professionally.
- Managed reservations using hotel management software effectively.
- Handled cash transactions and processed payments accurately at the front desk.
- Assisted in maintaining cleanliness and organization of the front desk area.
- Collaborated with team members to ensure smooth daily operations at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Night Auditor
Inn on Destin harbor
Destin
07.2022 - 09.2023
- Managed front desk operations during night shifts at a beachfront hotel.
- Ensured accurate financial reporting through nightly audits of transactions and payments.
- Assisted guests with check-ins, check-outs, and inquiries to enhance their experience.
- Processed reservations and cancellations using hotel management software effectively.
- Resolved guest complaints promptly to maintain high levels of customer satisfaction.
- Prepared daily reports summarizing occupancy rates and financial performance for management review.
Education
Bachelor of Economics - Business Economics
The University of Technology
Jamaica, KN 07.2019 - 07.2023
The Hampton School
Jamaica , KNSkills
- Financial auditing
- Cash handling
- Hotel management software
- Report preparation
- Effective communication
- Guest relations
- Compliance assurance
- Front desk operations
- Team coordination
- Problem solving
- Conflict resolution
- Supportive team player
Timeline
Front Desk Agent
SummerPlace Inn
08.2024 - 06.2025
Nigh audit Manager
Emerald Grande at HarborWalk Village
03.2024 - Current
Front Desk Agent
Tru By Hilton
06.2023 - 12.2023
Gift Shop Cashier
AJ’s oyster and seafood bar
04.2023 - 08.2024
Night Auditor
Inn on Destin harbor
07.2022 - 09.2023
Bachelor of Economics - Business Economics
The University of Technology
07.2019 - 07.2023
The Hampton School
Similar Profiles
Sandrine SamuelsSandrine Samuels
Guest Service Manager at Emerald Grande at HarborWalk VillageGuest Service Manager at Emerald Grande at HarborWalk Village
Emily BuckleyEmily Buckley
Director of Catering at Emerald Grande at HarborWalk VillageDirector of Catering at Emerald Grande at HarborWalk Village
Macy NelliganMacy Nelligan
Internship with the Catering Sales/Banquet Event Team at The Emerald Grande at Harbor Walk VillageInternship with the Catering Sales/Banquet Event Team at The Emerald Grande at Harbor Walk Village
Dustin LindquistDustin Lindquist
Banquets Manager at SanDestin Golf and Beach ResortBanquets Manager at SanDestin Golf and Beach Resort
Palma CooperPalma Cooper
Certified Licensed Massage Therapist at Massage Therapy by Blaine & CoCertified Licensed Massage Therapist at Massage Therapy by Blaine & Co