LEAH MCNEILL
Jefferson Hills,USA
Summary
Client-focused and detail-oriented professional with over 7 years of experience in administration operations, customer service, and cross-functional coordination within highly regulated industries. Proven success in managing complex documentation workflows, communicating with internal departments and external clients, and ensuring compliance with industry standards. Known for exceptional communication, strong critical thinking skills, and the ability to drive operational efficiency and client satisfaction in challenging environments.
Overview
11
11
years of professional experience
Work History
Senior Loan Analyst
NVR Mortgage Finance, Inc.
08.2018 - Current
- Primarily communicate with investors to ensure all mortgage documents are received and the loan meets all requirements for the specific agency.
- Notify appropriate branch and centralized closing personnel of individual file deficiencies as well as internal and external investor guideline changes.
- Monitor the status of loans submitted to investors for purchase in order to facilitate the required funding timeframe.
- Analyze all closing documents to ensure accuracy in information and signatures as well as check that all fees are properly disclosed to meet FHA, VA, USDA, and Fannie Mae/Freddie Mac fair lending guidelines.
- Self-insure FHA mortgage loans and review FHA mortgage loans for accuracy while keeping up to date on HUD guidelines.
- Research trends in real estate documentation, policies, compliance, and procedures and create Excel data/pivot tables based on these findings.
- Closely work with Underwriting on pre-closing errors made in the loan application process (e.g., income, assets, and occupancy/residency discrepancies).
Medical Assistant
Pittsburgh Chest Physicians
02.2017 - 08.2018
- Managed front-office operations and client interactions for a busy pulmonary practice.
- Conducted proper and concise EHR documentation and other detailed documentation for patients.
- Scheduled appointments, coordinated insurance verifications, and processed patient records.
- Developed effective communication skills by walking/transferring patients into exam rooms and taking all vital signs.
- Ensured strict HIPAA compliance and documentation accuracy.
Assistant Manager/Sales Associate
Abercrombie & Fitch
08.2014 - 02.2017
- Led daily operations, including customer service management, scheduling, and team development.
- Cultivated a high-performing team focused on client satisfaction and brand representation.
- Managed inventory processes and ensured accurate reporting and merchandising standards.
Education
Bachelor of Psychology - Business option
Pennsylvania State University
12.2016
Skills
- Client Relationship Management
- Project & Workflow Coordination
- Regulatory & Compliance Support
- Communication & Issue Resolution
- Cross-Functional Collaboration
- Data Analysis & Reporting (Excel)
- Documentation Review & Accuracy
- Process Improvement & Problem Solving
- Coordinates and completes tasks
Timeline
Senior Loan Analyst
NVR Mortgage Finance, Inc.
08.2018 - Current
Medical Assistant
Pittsburgh Chest Physicians
02.2017 - 08.2018
Assistant Manager/Sales Associate
Abercrombie & Fitch
08.2014 - 02.2017
Bachelor of Psychology - Business option
Pennsylvania State University
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