Leah Melchior
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Aunt Rarie's
05.2021 - Current
- Created/maintained multiple personalized schedules/guides with clients to cover all pertinent care information to ensure the highest level of quality for each boarding that included verbal, written and visual communication of activities
- Administered medication, dietary needs, transporting to/from scheduled locations (ie: vet appointments, residence, parks), individual/social exercise, behavior drills (target training, obedience practice, agility course), various grooming tasks
- Advanced administrative tasks (filing, phones, scheduling, purchasing, etc), various financial duties (budgeting, forecasting, bookkeeping, payment collection/posting) marketing/promoting, forge industry alliances/relationships
Assistant General Manager
Medical Supply, Inc.
07.2019 - 10.2022
- Completing tasks assigned by the general manager and executive team accurately and efficiently, assisted directly with customer requests/complaints to their overall satisfaction, provided consistent/clear leadership with strong process organization to ensure a consistent standard of customer relations and dependable service, company compliance officer and compliance team leader
- Supervision of overseas call center (35+ employees) which included assisting/handling various HR functions: employee hiring/training/development, performance monitoring, weekly feedback reports as well as preparing and presenting employee reviews, coaching, separations, terminations, disciplinary actions, and payroll administration
- Warehouse safety coordinator responsible for enforcing standards and monitoring operations, optimized profits through controlling costs in purchasing by analyzing reports to decrease unnecessary spending and overstock, creating new inventory system for small products (wound care, ostomy and urology products) which maximized availability and greatly decreased costs from back-ordered supply shipments
General Manager
Gentle Touch Car Wash
06.2013 - 06.2019
- Created daily reconciliation reports and maintained spreadsheets (records/reports for inventory, sales, profits, loss), responsible for cash handling and deposits, controlling inventory and supplies, maintaining equipment of car wash and the entire facility
- Supervised employees and operations, was in charge of HR functions for my site (hiring, training, development, advancements, terminations, disciplinary actions, payroll), appointment and employee scheduling and payroll reports (timecards, commission reports)
- Managed all customer accounts, induced new relationships with local business to create multiple new commercial accounts, created sales promotions, and directly handled most customer complaints and inquiries to ensure consistency in service and maximize employee efficiency and moral through decreasing their negative customer interactions
- Safety Council president responsible for compliance to OSHA standards, enforcing existing company policies, creating/amending policies inline with industry standards, organizing monthly meetings with all site management to ensure company standards were uniform
Education
Certification - Cosmetology
Venus Beauty Academy
Sharon Hill, PA09.2001
Skills
- Personnel Management and Delegation
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Employee Development
- Staffing and scheduling
- Teamwork and Collaboration
- Inventory Control and Cost Reduction
- Customer-Oriented
- Strong Work Ethic
Timeline
Owner/Operator
Aunt Rarie's
05.2021 - Current
Assistant General Manager
Medical Supply, Inc.
07.2019 - 10.2022
General Manager
Gentle Touch Car Wash
06.2013 - 06.2019
Certification - Cosmetology
Venus Beauty Academy