Summary
Overview
Work History
Education
Skills
Timeline
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Leah Mengle

Seminole,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Accurately fulfills all special requests and addressed individual customer needs.

Overview

13
13
years of professional experience

Work History

Restaurant Waitress

Crab Daddy's
01.2017 - 03.2019
  • Cultivated warm relationships with regular customers.
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Performed opening and closing duties within bar area according to schedule.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Sustained calm manner during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Bartender

Five Bucks Drinkery
03.2014 - 12.2016
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customers' questions, recommended items, and recorded order information.

Head Waitress

Hooters Of Clearwater
02.2007 - 01.2014
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Greeted new customers, discussed specials, and took drink orders.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained staff members on use of POS system.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised server staff and simultaneously served personal section of tables.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Analyzed and evaluated training effectiveness and program outcomes.

Receptionist Administrator

Shapes Total Fitness
06.2006 - 11.2007
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collected cash, debit, credit payments, processed transactions and updated relevant records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled office meetings and client appointments for staff teams.
  • Acted as first point of contact and set appointments for prospective clients.
  • Resolved customer problems and complaints.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.

Education

GED -

Northeast High School
St. Petersburg, FL
06.2013

Osceola Fundamental High School
Seminole, FL
05.2006

Skills

  • Credit and Debt Card Processing
  • Customer Experience Management
  • Collaborative Relationships
  • Billing and Payment Processing
  • Restaurant Operation
  • POS Processing
  • Service Quality
  • Food and Beverage Pairings
  • Customer Needs Assessments
  • Money Handling
  • Cash Register Operations
  • Order Documentation
  • Opening and Closing Procedures
  • Transactions and Cash Handling

Timeline

Restaurant Waitress

Crab Daddy's
01.2017 - 03.2019

Bartender

Five Bucks Drinkery
03.2014 - 12.2016

Head Waitress

Hooters Of Clearwater
02.2007 - 01.2014

Receptionist Administrator

Shapes Total Fitness
06.2006 - 11.2007

GED -

Northeast High School

Osceola Fundamental High School

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Leah Mengle