Summary
Overview
Work History
Education
Skills
Timeline
Server

Leah Messick

Martinsburg,WV

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Shoney's Restaurant. Proven ability to enhance guest experiences through effective multitasking and quality control. Adept at cash handling and fostering guest relations, consistently exceeding expectations and contributing to a positive dining atmosphere.

Overview

21
21
years of professional experience

Work History

Server

Shoney's Restaurant
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Catering Supervisor

Davis and Elkins College
02.2012 - 03.2013
  • Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
  • Conducted regular performance evaluations of catering staff members, identifying areas for improvement and opportunities for growth.
  • Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
  • Collaborated closely with clients to develop exciting catering menus for memorable events.
  • Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
  • Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
  • Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Maintained close working relationships with food and beverage director, head chef, and banquet manager.
  • Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Planned and executed promotions and special events in close collaboration with management.

Housekeeper

Eurosuites Hotel and Residence
03.2004 - 01.2005
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Education

Bachelor Of Arts - Hospitality Management

Davis And Elkins College
Elkins, WV
05.2008

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Service prioritization
  • Quality control
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Dining area maintenance
  • Tableside etiquette
  • Task prioritization

Timeline

Server

Shoney's Restaurant
02.2023 - Current

Catering Supervisor

Davis and Elkins College
02.2012 - 03.2013

Housekeeper

Eurosuites Hotel and Residence
03.2004 - 01.2005

Bachelor Of Arts - Hospitality Management

Davis And Elkins College

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Leah Messick