Leah Meyers
La Porte City,IA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Customer Service
Old Navy
Cedar Falls, IA
08.2023 - Current
- Provided exceptional customer service by responding to inquiries and resolving complaints.
- Trained new team members on company processes for customer service.
- Scheduled shifts and assigned tasks to ensure adequate coverage of the Customer Service desk.
- Monitored performance metrics to identify trends and develop solutions for improving efficiency.
- Analyzed data collected from surveys to determine changes needed in order to increase customer satisfaction levels.
Intern
Strawberry Patch LTD
Ankeny, IA
05.2023 - 08.2023
- Maintained inventory of all necessary supplies and equipment.
- Added decorative touches such as beading, embroidery or appliqués onto garments according to customer requirements.
- Determined which designs would best complement decorative techniques such as screen printing and embroidery to create most effective finished product.
- Set up, maintain, and operate screen printing machines to print designs or logos on fabric.
- Performed routine inventory checks and ordered new supplies when inventory was running low.
Barista
Dunkin' Donuts
Ames, IA
10.2020 - 05.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Customer Service Cashier
Palmer Candy
Sioux City, IA
04.2017 - 01.2023
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
Bachelor of Arts - Apparel And Accessories Marketing Operations
Iowa State University
Ames, IA08-2023
Skills
- Scheduling and Planning
- Task Delegation
- Workflow Management
- Project Management
- Illustrator and Photoshop
- Microsoft Excel and PowerPoint
Timeline
Assistant Manager of Customer Service
Old Navy
08.2023 - Current
Intern
Strawberry Patch LTD
05.2023 - 08.2023
Barista
Dunkin' Donuts
10.2020 - 05.2023
Customer Service Cashier
Palmer Candy
04.2017 - 01.2023
Bachelor of Arts - Apparel And Accessories Marketing Operations
Iowa State University
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