Leah Miller
Blacksburg,VA
Summary
I have become an accountable versatile worker who appreciates company loyalty and quality service. I believe appropriate communication is what creates a prosperous work environment. I have learned the power of a positive work culture that is the catalyst for company success. I have been equipped to adapt conversations based on the audience and context of the situation at hand. I value organization and attention to detail in order to keep consistent work fluency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Dockside
04.2023 - 08.2023
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Present problem-solving skills
- Worked with POS system to place orders, manage bills, and sell market products.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Trained new waitstaff on proper food handling, customer service, and safety procedures.
- Invested in creating a healthy community culture for a family restaurant environment
Food Expeditor
Dockside
06.2022 - 09.2022
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Dockside
07.2020 - 05.2022
- Addressed customer complaints and inquiries to verify satisfaction.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep the dining room and work areas clean.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Education
No Degree - Allied Heath
Texas A&M University
College Station, TX08.2026
No Degree - EIT
Virginia Polytechnic Institute University
Blacksburg, VA08.2026
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06.2022
Skills
- Train Employees
- High-Volume Dining
- Dining Customer Service
- Suggestive Selling
- Guest Relations Management
- Menu Memorization
- Stocking and Replenishing
- Sales Expertise
- Assist Customers
- Process Payments
- Quality Control
- Sales Techniques
Certification
- W!SE Financial Literacy Certification, 2020- Present
- National Federation Customer Service and Sales Certification, 2020- Present
- Occupational Safety and Health Administration certified, 2017- Present
- Adult, Child and Baby First Aid/CPR/AED Certification, 2023-2025
Timeline
Server
Dockside
04.2023 - 08.2023
Food Expeditor
Dockside
06.2022 - 09.2022
Hostess
Dockside
07.2020 - 05.2022
No Degree - Allied Heath
Texas A&M University
No Degree - EIT
Virginia Polytechnic Institute University
High School Diploma -
Frank W. Cox High School
Similar Profiles
Sheena EagerSheena Eager
Server at DocksideServer at Dockside
Brian rienstraBrian rienstra
Serverr at DocksideServerr at Dockside
Shakira MillerShakira Miller
Restaurant Hostess at DocksideRestaurant Hostess at Dockside
Josey FloydJosey Floyd
Bartender at DocksideBartender at Dockside
David MulkeyDavid Mulkey
Line Prep/ Line Cook/ Kitchen Manager at Blacksburg Wine LabLine Prep/ Line Cook/ Kitchen Manager at Blacksburg Wine Lab