Leah Miller

• Handling all customer communication, creating invoices
• Taking payments from clients, answering phones
• Cleaning and keeping the office in top shape
• Following through with invoices to the customers , handled incoming calls, emails, and mail
• Directed inquiries to appropriate personnel or provided necessary information
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc, performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
• Coordinated closely with other staff members during events for smooth service delivery.
• Offered excellent customer service, addressing client concerns promptly and professionally.
• Maintained flexible work schedule to meet event needs. This includes working events like Taste of Homewood and Hoover while also working events on the weekends when extra help is needed

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• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.

• Opening/ Closing duties, cocktail server when needed, handle cash and card transactions, works well with high volume, very organized, self-sufficient

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Followed strict recipes and drink measurements to minimize product used.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.