Leah M. Lane
Kingston,NY
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work History
Diet Clerk
Ten Broeck Center for Rehabilitation and Nursing
01.2023 - 01.2025
- Assisted patients with appropriate food selections while conforming to their diet prescription and providing diet education to optimize health and longevity.
- Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
- Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
- Participated in quality improvement projects aimed at enhancing the overall performance of the dietetics department and its impact on patient care outcomes.
- Assisted in training new Diet Clerks, sharing best practices and mentoring them towards success in their roles effectively.
- Contributed to continuous improvement initiatives by participating in departmental meetings and providing valuable input on proposed changes or enhancements.
- Streamlined dietary planning processes for increased efficiency, utilizing specialized software and electronic medical records.
Pharmacy Technician
CVS HEALTH CORPORATION
01.2018 - 01.2021
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed data entry quickly and accurately, including patient and medical information, inventory management, and logging sales in the computer system to maintain accurate dispensing records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Scheduler
CVS HEALTH CORPORATION
01.2017 - 01.2018
- Oversaw and directed the scheduling and payroll functions of more than 40 stores in the Connecticut District.
- Adeptly fielded Human Resources questions from Pharmacists, to ensure transparent communication between HQ and field locations.
- Monitored Pharmacist licensing requirements and scheduled classes and exams as necessary to ensure compliance with State and Federal guidelines and standards.
- Maintained compliance with labor laws, company policies, and union agreements while crafting effective employee schedules.
- Contributed to budget planning efforts by projecting future staffing needs and analyzing historical trends in pharmacy scheduling.
Pharmaceutical Inventory Specialist
CVS HEALTH CORPORATION
01.2015 - 01.2017
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
Assistant Store Manager
CVS HEALTH CORPORATION
01.2013 - 01.2015
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Executive Administrative Assistant
Elna Magnetics
01.2005 - 01.2013
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
Education
Master’s Degree - Business Administration
The State University of New York At New Paltz
08.2009 - 08.2012
Bachelor of Science Degree - Business Management and Marketing
The State University of New York At New Paltz
01.2005 - 12.2007
Bachelor of Health Science Degree - Holistic Nutrition
Purdue Global University
03.2022 - 10.2024
Skills
- Office administration
- Data entry
- Customer service
- Documentation and recordkeeping
- Professional communication
- Process improvement
- Staff training and development
- Project management abilities
- Recruiting and interviewing
- Inventory management
- Nutritional advice
Timeline
Diet Clerk
Ten Broeck Center for Rehabilitation and Nursing
01.2023 - 01.2025
Bachelor of Health Science Degree - Holistic Nutrition
Purdue Global University
03.2022 - 10.2024
Pharmacy Technician
CVS HEALTH CORPORATION
01.2018 - 01.2021
Pharmacy Scheduler
CVS HEALTH CORPORATION
01.2017 - 01.2018
Pharmaceutical Inventory Specialist
CVS HEALTH CORPORATION
01.2015 - 01.2017
Assistant Store Manager
CVS HEALTH CORPORATION
01.2013 - 01.2015
Master’s Degree - Business Administration
The State University of New York At New Paltz
08.2009 - 08.2012
Bachelor of Science Degree - Business Management and Marketing
The State University of New York At New Paltz
01.2005 - 12.2007
Executive Administrative Assistant
Elna Magnetics
01.2005 - 01.2013
Graduated Summa Cum Laude
Graduated with a 4.0 GPA resulting in Summa Cum Laude diploma distinction.
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