Leah Moreno
Humble,TX
Summary
Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Dominos Pizza Inc.
Houston, Texas
09.2022 - 09.2023
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Restocked kitchen supplies including food products and utensils.
- Informed customers about daily specials in an engaging manner.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Served food quickly for positive guest experiences.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Took orders from patrons and input selections into store computer system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Issued receipts, refunds, credits or change due to customers.
Manager
Mercys Grill N More
Houston, Texas
05.2021 - 06.2022
- Reviewed completed work to verify consistency, quality and conformance.
- Minimized staff turnover through appropriate selection, orientation and training.
- Trained employees on additional job positions to maintain coverage of roles.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Trained new employees to perform duties.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Education
High School Diploma -
Nimitz High School
Houston, TX05-2024
Skills
- Health Code Compliance
- Menu Memorization
- Customer Engagement
- Customer Service
- Beverage Preparation
- Food Running
- Food Preparation
- Order Management
- Safe Food Handling
- Inventory Restocking
- Inventory Counts
- Verbal and Written Communication
- Line Efficiency
- Telephone Etiquette
- Time Management
- Heavy Lifting
- Supplies Monitoring and Restocking
- Cleaning
- Cash Handling
- Quality Control Checks
- Production Line Work
- Safety
- Taking Orders
- Flexible Schedule
- Machine Operations
- Store Opening and Closing
- Product Rotation
- Food Safety
- Quality Assurance
- Scheduling
- Supply Ordering
- Staff Supervision
- Recruitment
- Menu Development
- Inventory Management
- Kitchen Management
- Team Collaboration and Leadership
- Order Accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- OSHA 10
Affiliations
- Cosmetology
- HOSA
- OSHA
References
References available upon request.
Timeline
Crew Member
Dominos Pizza Inc.
09.2022 - 09.2023
Manager
Mercys Grill N More
05.2021 - 06.2022
High School Diploma -
Nimitz High School