Summary
Overview
Work History
Skills
References
Timeline
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Leah Morrow

Syracuse,NY

Summary


Versatile and results-driven professional with a proven ability to thrive in fast-paced environments. At UPS, exceeded productivity targets through efficient time management, problem-solving, and the ability to lift up to 80 lbs. Experience in customer service, sales, and hospitality from roles at Huddle House, MoneyMan Pawn, and Extended Stay Hotel, demonstrating strong communication, multitasking, and conflict resolution skills. Skilled in cash handling, inventory management, and sales negotiation, ensuring operational efficiency and customer satisfaction. Adept at team collaboration, adaptability, and working under pressure while maintaining a strong work ethic. Passionate about delivering exceptional service, optimizing processes, and driving results in any industry.

Overview

12
12
years of professional experience

Work History

Package Handler

UPS
Syracuse, NY
11.2018 - 12.2024
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Packed boxes and stock using organizational guidelines.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Managed time efficiently to meet or exceed productivity targets.
  • Packed, sealed, and labeled shipments adhering to company standards and protocols.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.

Server

Huddle House
Charleston, SC
10.2015 - 12.2017
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Customer Service Representative

Extended Stay America
Mt Pleasant, SC
12.2013 - 10.2015
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Pawnbroker

Money Man Pawn
Charleston, SC
11.2012 - 12.2013
  • Performed regular audits of stock levels within the shop.
  • Researched electronics and other items online to identify market value.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Performed regular reviews of aging loans to identify merchandise ready for sale.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.

Skills

  • Emotional Intelligence (EQ)
  • Problem-Solving & Critical Thinking
  • Adaptability & Learning Agility
  • Work Ethic & Dependability
  • Collaboration & Teamwork
  • Project & Time Management
  • Conflict Resolution & Mediation
  • Negotiation & Persuasion
  • Written Communication
  • Financial Literacy & Budgeting
  • Assertiveness & Confidence
  • Resilience & Mental Toughness
  • Organized
  • physically cable of lifting (0-80 lbs)

References

  • Kate Demmick 315-486-6085 previous employer
  • Ceara Rhodes 315-491-0377 former supervisor
  • Kyle Meier 315-546-6696 friend

Timeline

Package Handler

UPS
11.2018 - 12.2024

Server

Huddle House
10.2015 - 12.2017

Customer Service Representative

Extended Stay America
12.2013 - 10.2015

Pawnbroker

Money Man Pawn
11.2012 - 12.2013

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Leah Morrow