Leah Mullin
Carlisle,OH
Summary
Self motivated with 14+ years in hospitality and customer service. Proficient in adapting to new challenges while thriving in a fast paced work environment. Experienced in managing healthcare services to meet the needs of patients and staff. Works well on a team or autonomously. Reliable and eager to grow as a customer service professional.
Overview
15
15
years of professional experience
Work History
Office Assistant
Kettering Health
10.2021 - Current
- Handle direct payments and reconcile credit card receipts
- Properly scan and file patient documents
- Check patients in and out
- Monitor internal work queues and make calls or corrections as needed
- Promptly receive and forward incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Resolve or escalate guest inquiries and complaints to upper management
- Handle all scheduling for patients using "Book It" In Epic Hyperspace
Bartender
Jefferson Social
10.2012 - 12.2022
- Keep work areas stocked and clean to maintain workflow efficiently
- Train new bartenders and servers
- Multitask to meet customer expectation, business operations, and server needs
- Design creative marketing displays within restaurant to promote upcoming events or specials
- Monitor open bar tabs, close out bills for departing patrons, and process cash/credit transactions
- Use extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Assist with table service when needed by running food and drinks
Health Unit Coordinator
UC Health
12.2019 - 10.2021
- Manage medical records and patient registration documentation
- Train new staff when needed
- Answer patient call lights and communicate with nurses through Hill-Rom
- Assemble nursing assignments during shift change
- Perform duties through EPIC, bed storage, transportation, and medical supply
- Assisted with processing patient admissions, transfers and discharges
Bartender
Bar Louie
10.2012 - 02.2014
- Managed bar area, inventory, and customer relations
- Introduced new cocktail promotions to increase sales
- Balanced daily registers and generated sales report on POS
- Worked with management to develop and implement scheduled bar maintenance.
Assistant Manager
Max Rave
01.2009 - 10.2012
- Coach and mentor employees by delivering training, development, and positive work environment
- Completed inventory audits to identify loss
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Delegated daily tasks to team members to optimize team productivity
- Evaluated employee performance and developed improvement plans.
Education
Associate In Arts (A.A.) In Liberal Arts -
Sinclair Community College
Dayton, OH05.2012
Skills
- Clerical Support
- Medical Records Management
- Mail Handling
- Scheduling
- Payment Processing
- Information Confidentiality
- Document Uploading
- Issue Resolution
Timeline
Office Assistant
Kettering Health
10.2021 - Current
Health Unit Coordinator
UC Health
12.2019 - 10.2021
Bartender
Jefferson Social
10.2012 - 12.2022
Bartender
Bar Louie
10.2012 - 02.2014
Assistant Manager
Max Rave
01.2009 - 10.2012
Associate In Arts (A.A.) In Liberal Arts -
Sinclair Community College