Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah M Unser

Elgin

Summary

Dynamic Community Outreach Coordinator at Atrium at Oak Crest with a proven track record in building partnerships and enhancing resident engagement. Skilled in data analysis and customer relationship management, I successfully coordinated wellness initiatives, driving participation and fostering community connections. Passionate about creating impactful programs that resonate with diverse audiences.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Community Outreach Coordinator

Atrium at Oak Crest
Elgin
10.2024 - Current
  • Program and Activity Planning: coordinating wellness initiatives, encourage resident participation
  • Community Outreach: build relationships with local organizations, businesses and community leaders to establish partnerships beneficial to the facility and its residents
  • Administrative Duties: manage budget allocated for activities and Outreach programs maintain records of attendance, feedback and success metrics for programs and events

General Manager

Elgin Community Broadcasting, LLC
Elgin
07.2010 - 01.2024
  • My position as General Manager encompassed managing a team of departments including production, broadcasting, sales, office and customer service.
  • As a staple in the Elgin community, we were able to build many B2B contacts for WRMN as well as developing marketing campaigns to guarantee success.
  • Proven success by taking time to learn the goals of our clients and developing a marketing plan, within a budget, to achieve the goals.
  • Responsibilities included scheduling, hiring, customer service, sales managing including goal setting, bookkeeping, deposits, marketing within a budget and hosting a radio talk show.
  • Troubleshooting skills and knowledge of product.
  • There are so many moving parts in radio communications, all running on the clock, that successful multitasking is necessary.

General Sales Manager

Good Karma Broadcasting
Beaver Dam
10.1997 - 01.2010
  • My positions at Good Karma Broadcasting revolved around a radio shopping program, FLATO.com and included fulfillment, host of the afternoon LIVE show, and production of promotional commercials.
  • From a Sales perspective, as GSM, I was responsible for hiring, training and assisting staff in managing goals set to achieve success, data analysis, professional sales and community presence.
  • My accomplishments were engaging a sales team to ‘barter’ with area businesses and travel destinations and promote them on the air through interviews, LIVE broadcasts and online exposure.
  • The combination of on-air and online interactive programming provided a profitable addition to traditional radio revenue.
  • WBEV/WXRO was the origin of my career in radio as job duties began as an Administrative Secretary and through hard work learned everything I could about the company.
  • Including expanded product knowledge, willingness to learn new concepts and dedication to the company this position quickly evolved into radio production, sales, on-air personality and finally General Sales Manager.

Customer Service Rep

M & I Bank
Beaver Dam
05.1995 - 02.1997
  • My responsibilities as a Customer Service Representative included customer service, processing bank statements, deposits and withdrawals.
  • Fast-paced environment with attention to detail, bookkeeping, balancing your desk.
  • I chose to increase my marketing knowledge by successfully completing my marketing degree in banking through the Marshall & Ilsley Corporation.

Education

High School Diploma -

Waupun High School

State Certified Cosmetologist -

IBA School of Cosmetology

Microsoft Office

Moraine Park Technical College

Marketing in Banking

Marshall & Ilsley Corporation

Skills

  • Written and verbal communication
  • Commercial copywriting
  • Data analysis
  • Customer relationship management
  • Email marketing

Certification

FoodServ BASSET certification

Timeline

Community Outreach Coordinator

Atrium at Oak Crest
10.2024 - Current

General Manager

Elgin Community Broadcasting, LLC
07.2010 - 01.2024

General Sales Manager

Good Karma Broadcasting
10.1997 - 01.2010

Customer Service Rep

M & I Bank
05.1995 - 02.1997

High School Diploma -

Waupun High School

State Certified Cosmetologist -

IBA School of Cosmetology

Microsoft Office

Moraine Park Technical College

Marketing in Banking

Marshall & Ilsley Corporation

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