Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Murdock

Antrim,NH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assembler/Production

MilliporeSigma
05.2022 - Current
  • Troubleshot and resolved mechanical issues that occurred during assembly.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Performed daily maintenance and inspection of machinery to drive optimal performance.
  • Monitored inventory, keeping necessary supplies on hand.
  • Retained precise inventory control through accurate record-keeping of assembled parts and materials used during shifts.
  • Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
  • Created reports to document and provide information regarding production progress and developments.
  • Enhanced team morale by maintaining a positive attitude during challenging or high-pressure situations, promoting a supportive and collaborative work environment.
  • Aligned materials and merged parts to construct complex units.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.
  • Contributed to continuous improvement initiatives by providing valuable feedback based on personal experiences within the role, leading to enhanced procedures across the board.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Coordinated with other departments to complete projects within deadline.
  • Documented all in-process and out-of-process assembly activities.
  • Collaborated effectively with team members to meet production targets consistently.
  • Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
  • Followed safety protocols to maintain safe working environment.
  • Part of the company's S.W.A.T.T. Team ( Safety Walk And Talk Team).
  • Involved in department's employee engagement team.
  • Provided support during troubleshooting processes, identifying potential issues and working collaboratively towards solutions that improved product integrity.

Assistant Manager

Huberts Family Outfitters
08.2021 - 05.2022
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
  • Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Audited store operations and records under management direction and resolved discrepancies.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Assistant Manager

T-Bird Mini Mart
01.2019 - 08.2021
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Defined clear targets and objectives and communicated to other team members.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Monitored security to protect employees, customers and property.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Residential Counselor

Crotched Mountain Rehabilitation Center
03.2017 - 09.2018
  • Collaborated with residential team to maximize effective and efficient operations.
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
  • Helped develop and implement programs to foster community growth and development.
  • Provided crisis management and intervention during emergency situations.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
  • Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Monitored and documented client progress toward meeting goals and objectives.

Server/ToGo Specialist

Olive Garden
08.2014 - 03.2017
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Checked guests' identification before serving alcoholic beverages.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Dietary Aide

Brookdale Senior Living
01.2012 - 06.2014
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Education

Associate of Arts - Business Administration

Southern New Hampshire University
Hooksett, NH
08.2024

High School Diploma -

Coventry High School
Coventry, RI
06.2013

Skills

  • Quality Assurance

  • Visual Inspection

  • Materials Management

  • Assembly and production

  • Following Procedures and Protocols

  • Teamwork and Collaboration

  • Inventory Management

  • Cost Reduction

  • Strategic Merchandising

  • Vendor Management

  • Finance and Accounting Oversight

  • Store operations

  • Team Building and Leadership

  • Revenue Growth

  • Loss Prevention

  • Waste Reduction

  • Safe Equipment Operations

  • Workplace Safety

  • Policy Enforcement

  • Hiring and Training

  • Customer rapport

  • Problem Resolution

  • Managing Operations and Efficiency

  • Sales Strategies

  • Computer Skills

  • Goal Setting

  • Organizational Skills

  • Active Listening

  • Machine Operation

  • Multitasking Abilities

  • Data Management

Certification

  • Yellow Belt Certification 2024

Timeline

Assembler/Production

MilliporeSigma
05.2022 - Current

Assistant Manager

Huberts Family Outfitters
08.2021 - 05.2022

Assistant Manager

T-Bird Mini Mart
01.2019 - 08.2021

Residential Counselor

Crotched Mountain Rehabilitation Center
03.2017 - 09.2018

Server/ToGo Specialist

Olive Garden
08.2014 - 03.2017

Dietary Aide

Brookdale Senior Living
01.2012 - 06.2014

Associate of Arts - Business Administration

Southern New Hampshire University

High School Diploma -

Coventry High School

Similar Profiles

CREATE PROFILE
Leah Murdock