Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Leah Nash

Grand Bay

Summary

Accomplished Business Analyst and Support Manager with a proven track record at CPSI, enhancing customer satisfaction and streamlining operations. Expert in Microsoft Excel and business process improvement, I excel in team collaboration and strategic planning, significantly contributing to project successes and operational efficiencies.

Knowledgeable Desired Position with solid background in analyzing business processes and implementing effective solutions. Specialized in identifying areas for improvement and delivering actionable insights that align with organizational goals. Demonstrated expertise in data analysis and stakeholder collaboration.

Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.

Overview

16
years of professional experience

Work History

Trubridge

Business Analyst
02.2017 - Current

Job overview

  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

CPSI

Support Manager
11.2012 - 02.2017

Job overview

  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

CPSI

Support Representative
05.2009 - 11.2012

Job overview

  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.

Education

University of South Alabama
Mobile, AL

from Political Science/Economics

University Overview

Skills

  • Team collaboration
  • Microsoft Office Suite
  • Microsoft Excel mastery
  • Business process improvement
  • Workflow Analysis
  • Strategic planning
  • Stakeholder management
  • Software development life cycle

Timeline

Business Analyst
Trubridge
02.2017 - Current
Support Manager
CPSI
11.2012 - 02.2017
Support Representative
CPSI
05.2009 - 11.2012
University of South Alabama
from Political Science/Economics
Leah Nash