Leah Nauta
Nashville,TN
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Night Audit
Hilton Garden Inn Hotel
05.2023 - 03.2024
- Organized document filing systems to streamline night audit tasks.
- Executed nightly audit procedures and maintained backup documentation.
- Addressed discrepancies in night audit operations promptly.
- Enhanced inter-shift communication leading to efficient transition from night audit to day operations.
- Verified cash on hand through routine evening audits of register balances.
- Optimized disposal processes to reduce inventory losses.
- Greeted guests upon arrival, ensuring a warm welcome.
Smoke Token
06.2022 - 01.2023
- Demonstrated strong communication abilities across various environments.
- Delivered in-depth understanding of vape product offerings.
- Fostered strong customer relationships creating a welcoming shopping environment.
- Managed cash transactions and efficiently operated POS systems.
- Exhibited excellent organizational skills to streamline workflows.
- Thrived in both autonomous and collaborative environments.
Manager
The UPS Store
04.2021 - 01.2022
- Oversaw and maintained stock levels.
- Conducted interviews to select potential employees.
- Oversaw employee scheduling and maintained precise payroll records.
- Organized staff training sessions on Pack & Ship procedures aligned with UPS Store standards.
Manager
Sun Diner
10.2016 - 01.2020
- Ensured safe storage of food while maintaining optimal inventory levels.
- Led hiring processes to build a skilled workforce covering Servers, Bartenders, and other staff roles.
- Handled payroll and scheduling duties, ensuring accuracy in employee compensation details.
- Oversaw staff certifications, ensuring adherence to state and regional regulations through comprehensive training.
- Ensured compliance with food safety and health regulations.
Supervisor
Luigi's Pizza
01.2015 - 01.2020
- Oversaw inventory processes, ensuring timely placement of orders.
- Conducted interviews for front-of-house staff, including Servers and Bartenders.
- Ensured all staff payrolls reflected bonuses and promotions.
- Oversaw employee educational sessions for obtaining TABC certification and related permits.
- Ensured adherence to food safety and health regulations by monitoring compliance.
Education
Associate degree - business administration
Murray State University
01.2014
High School -
Newman Smith High School
01.2011
Skills
- Culinary Planning Expertise
- Regulatory Compliance in Food Safety
- Team Skill Enhancement
- Scheduling Coordination
- Stock Management
- Event Coordination
- Process Management
- Budget Development
- Strategic Organizational Skills
- Customer Engagement
- Effective Conflict Resolution
- Collaborative Team Management
- Strong Communication Skills
- Comprehensive Vape Device Knowledge
- Enhancing Customer Experience
- Skilled in Cash Management
- Strong Organizational Skills
- Independent and Team Collaboration
Certification
- CPR Certified
- First-Aid Certified
- ABC Alcohol Server Permit
Timeline
Night Audit
Hilton Garden Inn Hotel
05.2023 - 03.2024
Smoke Token
06.2022 - 01.2023
Manager
The UPS Store
04.2021 - 01.2022
Manager
Sun Diner
10.2016 - 01.2020
Supervisor
Luigi's Pizza
01.2015 - 01.2020
Associate degree - business administration
Murray State University
High School -
Newman Smith High School
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