Leah Ndungu

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Deal clerk:

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Collaborated with sales team to ensure smooth transaction process.

· Managed and maintained deal files for accuracy and compliance.

· Organized and prioritized multiple tasks to meet deadlines.

· Utilized Microsoft Office and CDK software for data entry and reporting.

• Performed title transfers and registration renewals for customers
• · Managed vehicle registration processes for a fleet of 50+ cars
• · Facilitated communication with DMV to resolve registration issues
• · Collaborated with team members to streamline registration procedures

• Answer phones, Assist customers in scheduling appointments, Answer questions or quickly resolve problems that customers may have.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• 2 years of cashier experience in busy retail environment handling cash transactions and providing excellent customer service.
• · Maintained a clean and organized work area.
• · Provided excellent customer service and resolved issues in a timely manner.
• · Processed customer transactions with accuracy and efficiency.
• · Trained new employees on cash handling procedures.

• Answer the phone, Assist customers in placing orders
• Collaborated with shipping team to track shipments, verify orders and handle product returns.
• Responded to customer calls and emails to answer questions about products and services.