Leah Normand
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and/or patient a positive and memorable experience. I work well with others to ensure the best possible outcome within our working environment.
Overview
22
22
years of professional experience
Work History
Sales Associate, Cashier and Head Store Decorator
Goodwill Store
Jacksonville, FL
02.2023 - Current
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Prepared merchandise for purchase or rental.
- Assessed customer needs to provide assistance and information on product features.
- Assisted customers with product selection, sizing and styling.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed trusting relationships with customers by making personal connections.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Answered store and merchandise questions and led customers to wanted items.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Computed purchases and received and processed cash or credit payment.
Elderly Caregiver
Self Employed Services
Jacksonville, FL
06.2022 - 02.2023
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Built strong and trusting rapport with clients and loved ones.
- Recognized emergencies and notified paramedics and family members.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Developed strong relationships with clients based on trust and respect.
- Helped clients get in and out of beds and wheelchairs.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Followed care plan and directions to administer medications.
- Provided companionship and emotional support to elderly clients.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
In Home Care Taker/Live-Out Nanny
Self Employed Services
Jacksonville, FL
10.2017 - 01.2023
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Prepared nutritious meals and snacks for the children.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Maintained an orderly and clean environment for the children.
- Ensured physical and social well-being of each child.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Participated in hands-on learning activities with children incorporating art.
- Took children to and from school and extra-curricular activities.
Medical Assistant
Gateway Detox
Jacksonville, FL
06.2010 - 04.2012
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted medical facilities to schedule patients for admission.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patient examinations.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Organized charts, documents and supplies to maintain team productivity.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Understood and followed oral and written directions.
Cashier/Customer Service Representative
Rowes IGA
Jacksonville, FL
03.2005 - 05.2006
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Counted and balanced cashier drawers.
- Scanned items and checked pricing on cash register for accuracy.
- Developed key customer relationships to increase sales.
- Processed refunds for worn, damaged and broken merchandise.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Demonstrated product features to align with customer needs.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
Office Manager
H&R Contracting Company
Jacksonville, FL
09.2001 - 01.2004
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Delegated work to staff, setting priorities and goals.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided training to new hires on office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Produced thorough, accurate and timely reports of project activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
- Processed payroll accurately ensuring all employees were paid on time.
- Administered payroll and maintained proper documentation of employee personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Education
Medical Assistant - Medical
Concorde Career Institute
Jacksonville06-2011
High School Diploma -
Nathan B. Forrest
Jacksonville05-1994
Skills
- Payment Processing
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Written and Oral Communication Skills
- Positive and Professional
- Verbal/Written Communication
- Relationship Building
References
References available upon request.
Timeline
Sales Associate, Cashier and Head Store Decorator
Goodwill Store
02.2023 - Current
Elderly Caregiver
Self Employed Services
06.2022 - 02.2023
In Home Care Taker/Live-Out Nanny
Self Employed Services
10.2017 - 01.2023
Medical Assistant
Gateway Detox
06.2010 - 04.2012
Cashier/Customer Service Representative
Rowes IGA
03.2005 - 05.2006
Office Manager
H&R Contracting Company
09.2001 - 01.2004
Medical Assistant - Medical
Concorde Career Institute
High School Diploma -
Nathan B. Forrest