Adaptable professional with 6+ years of experience and a proven knowledge of customer service, 2 years of financial account support and administrative support. Aiming to leverage my skills to successfully fill the role at your company.
Overview
7
7
years of professional experience
Work History
Fraud Specialist I
JP Morgan Chase
Plano, TX
01.2021 - Current
Take inbound fraud calls protecting business and personal accounts.
protect the firm from taking a financial loss by restricting accounts that are a risk to the bank
securely authenticating customers
Reviewed customer accounts, documents and electronic records to detect suspicious activities.
Monitored suspicious transactions in order to detect any irregularities or discrepancies.
Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
Determined existing fraud trends by analyzing accounts and transaction patterns.
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Served as primary contact for fraud claim inquiries.
Daycare Manager
Nikki's Tiny Tots
Upland, CA
01.2020 - 01.2021
Care for boys and girls from the ages of 0-5 years old.
Maintain a clean and safe environment.
Create a curriculum that will develop the children's mental, physical and intellectual intelligence.
Communicate with parents about children's daily tasks and needs to continue to grow.
Monitored daily activities of children to ensure safety and proper supervision.
Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.
Order Management Specialist
American Red Cross
Pomona, CA
01.2019 - 01.2021
Take inbound calls from various hospitals
creating orders for blood supply to ensure they are delivered to the hospitals
maintain daily tasks regarding schedule orders and sending emails, use Excel, outlook, Skype, and teams on a daily basis.
Developed processes to ensure order fulfillment was timely and accurate.
Pulled correct product from inventory to pack into appropriate box for customers.
Customer Service Representative
Aerotek At American Honda
Chino, CA
01.2017 - 01.2019
Communicate with customers via phone on a daily basis
• Use computers to collect and analyze customer information
• Ensuring clients vehicles are up to date with recalls and maintenance • Select and clarify the best solution for the client
Education
Bachelors of Science - Psychology
The University of Arizona
Tucson, AZ
Skills
Inventory Management
Accurate money handling
Team player mentality
Active listening
Ability to mediate disputes
Call Management
Fraud Identification
Fraud Detection
Telephone and Email Etiquette
Account Information Review
Effective Communication
Banking Operations
References
Shauntel Joyce, 909.437.0226, Owner, Nikki's Tiny tots
Roderick Riggs, 510.815.5108, Assistant Director of gear up, California State University, San Bernardino
Timeline
Fraud Specialist I
JP Morgan Chase
01.2021 - Current
Daycare Manager
Nikki's Tiny Tots
01.2020 - 01.2021
Order Management Specialist
American Red Cross
01.2019 - 01.2021
Customer Service Representative
Aerotek At American Honda
01.2017 - 01.2019
Bachelors of Science - Psychology
The University of Arizona
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