Leah Nowden
Summary
Adaptable professional with 6+ years of experience and a proven knowledge of customer service, 2 years of financial account support and administrative support. Aiming to leverage my skills to successfully fill the role at your company.
Overview
7
7
years of professional experience
Work History
Fraud Specialist I
JP Morgan Chase
Plano, TX
01.2021 - Current
- Take inbound fraud calls protecting business and personal accounts.
- protect the firm from taking a financial loss by restricting accounts that are a risk to the bank
- securely authenticating customers
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Monitored suspicious transactions in order to detect any irregularities or discrepancies.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
- Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
Daycare Manager
Nikki's Tiny Tots
Upland, CA
01.2020 - 01.2021
- Care for boys and girls from the ages of 0-5 years old.
- Maintain a clean and safe environment.
- Create a curriculum that will develop the children's mental, physical and intellectual intelligence.
- Communicate with parents about children's daily tasks and needs to continue to grow.
- Monitored daily activities of children to ensure safety and proper supervision.
- Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.
Order Management Specialist
American Red Cross
Pomona, CA
01.2019 - 01.2021
- Take inbound calls from various hospitals
- creating orders for blood supply to ensure they are delivered to the hospitals
- maintain daily tasks regarding schedule orders and sending emails, use Excel, outlook, Skype, and teams on a daily basis.
- Developed processes to ensure order fulfillment was timely and accurate.
- Pulled correct product from inventory to pack into appropriate box for customers.
Customer Service Representative
Aerotek At American Honda
Chino, CA
01.2017 - 01.2019
- Communicate with customers via phone on a daily basis
• Use computers to collect and analyze customer information
• Ensuring clients vehicles are up to date with recalls and maintenance • Select and clarify the best solution for the client
Education
Bachelors of Science - Psychology
The University of Arizona
Tucson, AZSkills
- Inventory Management
- Accurate money handling
- Team player mentality
- Active listening
- Ability to mediate disputes
- Call Management
- Fraud Identification
- Fraud Detection
- Telephone and Email Etiquette
- Account Information Review
- Effective Communication
- Banking Operations
References
- Shauntel Joyce, 909.437.0226, Owner, Nikki's Tiny tots
- Roderick Riggs, 510.815.5108, Assistant Director of gear up, California State University, San Bernardino
Timeline
Fraud Specialist I
JP Morgan Chase
01.2021 - Current
Daycare Manager
Nikki's Tiny Tots
01.2020 - 01.2021
Order Management Specialist
American Red Cross
01.2019 - 01.2021
Customer Service Representative
Aerotek At American Honda
01.2017 - 01.2019
Bachelors of Science - Psychology
The University of Arizona
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