Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leah Nowden

Summary

Adaptable professional with 6+ years of experience and a proven knowledge of customer service, 2 years of financial account support and administrative support. Aiming to leverage my skills to successfully fill the role at your company.

Overview

7
7
years of professional experience

Work History

Fraud Specialist I

JP Morgan Chase
Plano, TX
01.2021 - Current
  • Take inbound fraud calls protecting business and personal accounts.
  • protect the firm from taking a financial loss by restricting accounts that are a risk to the bank
  • securely authenticating customers
  • Reviewed customer accounts, documents and electronic records to detect suspicious activities.
  • Monitored suspicious transactions in order to detect any irregularities or discrepancies.
  • Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
  • Responded promptly to inquiries regarding possible fraudulent activities reported by customers or other stakeholders.
  • Implemented appropriate measures based on findings from investigations into suspected fraudulent activities.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Served as primary contact for fraud claim inquiries.

Daycare Manager

Nikki's Tiny Tots
Upland, CA
01.2020 - 01.2021
  • Care for boys and girls from the ages of 0-5 years old.
  • Maintain a clean and safe environment.
  • Create a curriculum that will develop the children's mental, physical and intellectual intelligence.
  • Communicate with parents about children's daily tasks and needs to continue to grow.
  • Monitored daily activities of children to ensure safety and proper supervision.
  • Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.

Order Management Specialist

American Red Cross
Pomona, CA
01.2019 - 01.2021
  • Take inbound calls from various hospitals
  • creating orders for blood supply to ensure they are delivered to the hospitals
  • maintain daily tasks regarding schedule orders and sending emails, use Excel, outlook, Skype, and teams on a daily basis.
  • Developed processes to ensure order fulfillment was timely and accurate.
  • Pulled correct product from inventory to pack into appropriate box for customers.

Customer Service Representative

Aerotek At American Honda
Chino, CA
01.2017 - 01.2019
  • Communicate with customers via phone on a daily basis
    • Use computers to collect and analyze customer information
    • Ensuring clients vehicles are up to date with recalls and maintenance • Select and clarify the best solution for the client

Education

Bachelors of Science - Psychology

The University of Arizona
Tucson, AZ

Skills

  • Inventory Management
  • Accurate money handling
  • Team player mentality
  • Active listening
  • Ability to mediate disputes
  • Call Management
  • Fraud Identification
  • Fraud Detection
  • Telephone and Email Etiquette
  • Account Information Review
  • Effective Communication
  • Banking Operations

References

  • Shauntel Joyce, 909.437.0226, Owner, Nikki's Tiny tots
  • Roderick Riggs, 510.815.5108, Assistant Director of gear up, California State University, San Bernardino

Timeline

Fraud Specialist I

JP Morgan Chase
01.2021 - Current

Daycare Manager

Nikki's Tiny Tots
01.2020 - 01.2021

Order Management Specialist

American Red Cross
01.2019 - 01.2021

Customer Service Representative

Aerotek At American Honda
01.2017 - 01.2019

Bachelors of Science - Psychology

The University of Arizona
Leah Nowden