Leah Oglesby
Alpine,AL
Summary
Proven leader in retail management with a track record of enhancing customer engagement and streamlining operations at Martins Family Clothing. Excelled in employee scheduling and customer service, boosting store performance through strategic merchandise planning and loss prevention strategies. Skilled in team supervision and leveraging data for business improvements, achieving significant operational efficiencies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Ladies Department Manager
Martins Family Clothing
12.2023 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Store Manager
Burkes
10.2020 - 11.2023
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Child Caregiver
Self Employed Services
01.2017 - 10.2020
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Key Holder
Dollar General
10.2015 - 01.2017
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Receptionist Manager
Freedom Living
07.1997 - 10.2015
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
- Completed bi-weekly payroll for 15-20 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor of Science - Psychology
Gadsden State Community College
Anniston, ALHigh School Diploma -
Talladega High School
Talladega, AL05.1997
Skills
- Store operations
- Employee Scheduling
- Sales Promotions
- Loss prevention strategies
- Merchandise planning
- Customer Engagement
- Delegation and Supervision
- Customer Service
Timeline
Ladies Department Manager
Martins Family Clothing
12.2023 - Current
Assistant Store Manager
Burkes
10.2020 - 11.2023
Child Caregiver
Self Employed Services
01.2017 - 10.2020
Key Holder
Dollar General
10.2015 - 01.2017
Receptionist Manager
Freedom Living
07.1997 - 10.2015
Bachelor of Science - Psychology
Gadsden State Community College
High School Diploma -
Talladega High School
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