Leah O'Guin
Independence,Missouri
Summary
Experienced professional with a background as a Certified Nursing Assistant and in the fast food industry. Skilled in patient care, customer service, and efficient operations. Known for compassionate communication, problem-solving abilities, and maintaining confidentiality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shift Supervisor/GM
KBP Brands
05.2013 - Current
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Shift Supervisor
Hans Management
02.2012 - 06.2014
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
CNA
Carmel Hills Healthcare and Rehabilitation Center
04.2010 - 01.2012
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
GED -
Blue River Community College
Nursing
MEDS CNA Training Programs
Independence, MOSkills
- Schedule Management
- Shift reporting
- Complex Problem-Solving
- Maintaining confidentiality
- Compassion and Empathy
- Patient Care
- Everything under the sun of CNA and fast food management
Certification
- CNA - Certified Nurse Assistant
Timeline
Shift Supervisor/GM
KBP Brands
05.2013 - Current
Shift Supervisor
Hans Management
02.2012 - 06.2014
CNA
Carmel Hills Healthcare and Rehabilitation Center
04.2010 - 01.2012
- CNA - Certified Nurse Assistant
GED -
Blue River Community College
Nursing
MEDS CNA Training Programs
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