Summary
Overview
Work History
Education
Skills
Timeline
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Leah Okojie

Berrien Springs,MI

Summary

I am a detail-oriented professional committed to accuracy, organization, and continuous improvement. In my current role, I process 200+ insurance claims weekly with 92%+ first-pass accuracy, while ensuring 100% resolution of returned claims and correcting 100+ physician export errors monthly—directly supporting revenue growth and operational efficiency. Recognized for innovative thinking, adaptability, and collaboration, I foster team morale, deescalate stressful situations, and contribute to smoother workflows. With fast typing (75+ WPM), meticulous attention to detail, and advanced office software skills, I consistently drive productivity while promoting teamwork and innovation.

Overview

16
16
years of professional experience

Work History

Hospital Charge Specialist

United Digestive
09.2023 - Current
  • Process 200+ insurance claims weekly, consistently meeting the departmental standard of 5 claims per hour while maintaining 92%+ first-pass accuracy.
  • Resolve an average of 15+ returned claims weekly (≈3 per day), ensuring timely corrections and achieving 100% resolution to support uninterrupted reimbursements.
  • Assist with the implementation of new systems, leading to increased productivity, enhanced communication between departments and improved data management capabilities.
  • Enhance efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
  • Maintain accuracy in medical coding, resulting in reduced errors and improved billing processes.
  • Exceeds performance targets consistently while maintaining strict adherence to privacy guidelines set forth by regulatory bodies such as HIPAA and HITECH Act provisions.
  • Increased operational efficiency within department through active participation in periodic process improvement meetings aimed at refining work procedures.

Nurse Technician Unit Manager

Corewell Health
01.2022 - 01.2023
  • Responsible for supporting office staff, physicians and management with all clinical, clerical, and organizational tasks revolving around patient care.
  • Improved staff onboarding efficiency by 20% through structured training.
  • Recognized by unit leadership for reliability in handling high patient volumes.
  • Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits and ancillary services.
  • Specialty Clinical Experience in Post-Surgical & Gastroenterology.
  • Cross trained and performed other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management.

Digital Processing Lead

UGC Creator
01.2018 - 2023
  • Created and published 15+ short-form videos and posts monthly across TikTok, Instagram, and YouTube, driving increased brand visibility.
  • Grew social media following by 2,000+ and boosted engagement by 25% through creative storytelling and audience-focused strategies. Curate, edit, and organize imagery and/or short videos for use across social, e-commerce, blog, and email campaigns.
  • Produced UGC content for beauty and lifestyle brands, resulting in viral campaigns (15K+ views) and repeat partnerships.
  • Work Closely with Social Media Team to propose content to drive engagement to target audiences across all social media platforms
  • Report on all influencer activation and partnership efforts on a monthly and quarterly basis, showing how results measure against KPIs and making recommendations for optimization
  • Plan and launch new influencer campaigns to drive awareness to new customers and new members

Clinical Support Lead

Morley Companies
01.2021 - 07.2021
  • Delivered high-quality customer support for BCBS, answering 200+ calls weekly and resolving 90% of customer concerns during the first interaction, reducing repeat calls and boosting satisfaction.
  • Managed and Triaged incoming phone calls or assigned tasks to resolve patient inquiries with minimal patient transfer to office staff.
  • Assist with contracts and negotiations for health insurance while working with internal teams and management.
  • Contacts physician offices according to department guidelines to request missing information from authorization requests or for additional information as requested by the Medical Director.
  • Abides by and promotes HIPPA compliance; maintains strictest confidentiality with regards to patient information.

Assistant Scheduling Manager

Alliance HealthCare
01.2020 - 01.2021
  • Coordinated schedules for 50+ employees across multiple shifts, ensuring coverage and minimizing conflicts.
    Processed and updated 75+ schedule requests weekly with 98% accuracy, supporting smooth day-to-day operations.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Trained new staff on scheduling systems and procedures, decreasing onboarding time by 15% and improving schedule adherence.
  • Utilized Analytical thinking while utilizing the ability to turn insights from patients into action to improve our teams approach.
  • Had to work with cross functional teams with bias towards action and innovation.
  • Utilized Excellent communication to ensure caregivers were completing their jobs.

President

Omicron Gamma Chapter of Sigma Gamma Rho Sorority, Inc
01.2020 - 01.2021
  • Liaison between other sororities and fraternities to support the NPHC brands through partnerships via content and social media.
  • Assisted in Sorority Initiatives to provide assistance to underprivileged communities by helping them progress toward desired outcomes with quality help.
  • Had to work with cross functional teams and ensures teams are utilizing innovative thinking.
  • Utilized an analytical mindset to collect, synthesize and use social data to affect change.

Technical Nursing Associate

Emory Hospital
01.2018 - 01.2019
  • Utilized Strong strategic thinking to manage multiple tasks simultaneously, such as scheduling appointments, maintaining records, and coordinating communication between different departments.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Participated in ongoing professional development opportunities to stay current on the latest nursing trends, research findings, and best practices.
  • Utilized Analytical thinking while utilizing the ability to turn insights from patients into action to improve our teams approach.
  • Composed and typed confidential correspondences, reports, related material from dictation, written, and/or verbal medium.
  • Utilized Excellent communication to ensure caregivers were completing their jobs.

Patient Care Manager

Kennestone Hospital
01.2017 - 01.2018
  • Supported the Sr. Manager in ensuring all programs are aligning to the overall goal.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Utilized Analytical thinking while utilizing the ability to turn insights from patients into action to improve our teams approach.
  • Specialty Clinical Experience in Medical Surgical
  • Utilized Excellent communication to ensure caregivers were completing their jobs

Front Desk Associate

Andrews University
01.2015 - 01.2017
  • Strong strategic thinking to maintain and solve client issues
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Utilized Analytical thinking while utilizing the ability to turn insights from clients into action to improve our teams approach
  • Had to work with cross functional teams with bias towards action and innovation
  • Utilized Computer Literacy to provide excellent communication to ensure other Front Desk Clerks were completing their duties

Team Manager

Anthony Wayne Services
01.2010 - 01.2012
  • Assist with contracts and negotiations for new team members while working with internal legal team and talent management associates.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Support the Team Supervisor by ensuring we are adequately staffed at each shift and partnered with cross-functional teams if anything was wrong
  • Report on all employees efforts on a monthly and quarterly basis
  • Plan and Maintain calendar for business-wide use

Education

Bachelor of Arts - Sociology

Georgia State University
Atlanta, GA
05-2025

Associates of Arts - Education

Ivy Tech Community College
South Bend, IN
12.2014

Skills

  • Proficient in Microsoft Suite
  • Proficient in Epic, eClinicalWorks and Cerner
  • Documentation management
  • Forward-thinking strategist
  • Attention to detail
  • Excellent with Teamwork
  • Medical billing

Timeline

Hospital Charge Specialist

United Digestive
09.2023 - Current

Nurse Technician Unit Manager

Corewell Health
01.2022 - 01.2023

Clinical Support Lead

Morley Companies
01.2021 - 07.2021

Assistant Scheduling Manager

Alliance HealthCare
01.2020 - 01.2021

President

Omicron Gamma Chapter of Sigma Gamma Rho Sorority, Inc
01.2020 - 01.2021

Digital Processing Lead

UGC Creator
01.2018 - 2023

Technical Nursing Associate

Emory Hospital
01.2018 - 01.2019

Patient Care Manager

Kennestone Hospital
01.2017 - 01.2018

Front Desk Associate

Andrews University
01.2015 - 01.2017

Team Manager

Anthony Wayne Services
01.2010 - 01.2012

Bachelor of Arts - Sociology

Georgia State University

Associates of Arts - Education

Ivy Tech Community College

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