Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Oliver

Bessemer

Summary

Dynamic office management professional with a proven track record at Merry Maids, excelling in problem-solving and meticulous documentation. Adept at scheduling and prioritizing work, I enhance team performance and streamline operations, ensuring client satisfaction and operational efficiency. Recognized for my attention to detail and ability to foster effective communication among staff and clients.

Overview

6
6
years of professional experience

Work History

Office Assistant

Merry Maids
Hoover
03.2024 - Current
  • Managed office schedules and appointments for cleaning teams.
  • Organized and maintained files, ensuring all documents were accessible.
  • Assisted in processing client inquiries and service requests efficiently.
  • Coordinated communication between clients and cleaning staff regularly.
  • Supported inventory management by tracking cleaning supplies and equipment.
  • Facilitated onboarding for new staff, explaining company policies and procedures.
  • Updated client records in the database to maintain accuracy and confidentiality.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered phone calls and directed them to appropriate personnel.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained confidentiality of sensitive information and documents.

Shift Supervisor

Starbucks
bessemer
10.2022 - 03.2024
  • Supervised daily operations and ensured adherence to company standards.
  • Trained and mentored new team members on service protocols.
  • Managed inventory levels and coordinated restocking of supplies.
  • Ensured compliance with health and safety regulations during shifts.
  • Resolved customer complaints efficiently and professionally.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Provided feedback to employees regarding their performance in order to improve productivity.

Assistant Manager

Domino's Pizza
Birmingham
06.2020 - 05.2023
  • Managed inventory systems to ensure efficient stock levels and availability.
  • Assisted in developing operational strategies and enhancing team performance.
  • Facilitated team meetings to align on project goals and objectives.
  • Analyzed customer feedback to refine service delivery processes.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Daycare Teacher

Dunnam's private school and daycare
Bessemer
05.2019 - 06.2020
  • Facilitated daily activities promoting social and emotional growth in children.
  • Collaborated with parents to discuss children's progress and developmental needs.
  • Supervised classroom environments ensuring safety and adherence to regulations.
  • Maintained detailed records of student behavior and development for reporting purposes.
  • Supervised children during meal times, playtime, and other activities.
  • Supervised circle time, free play, outside play, and learning and developmental activities.
  • Created a positive, nurturing environment for young students.
  • Assisted with toilet training and diaper changing when necessary.
  • Developed lesson plans and activities to engage children in learning.
  • Organized and led activities to promote physical, mental and social development.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Ensured safety of all children by monitoring playground equipment use.
  • Participated in staff meetings and professional development workshops.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.

Education

High School Diploma -

Ohio County High School
Beaver Dam, KY
05-2011

Skills

  • Office management
  • Problem solving
  • Attention to detail
  • Documentation and reporting
  • Prioritizing work
  • Scheduling
  • Payment processing

Timeline

Office Assistant

Merry Maids
03.2024 - Current

Shift Supervisor

Starbucks
10.2022 - 03.2024

Assistant Manager

Domino's Pizza
06.2020 - 05.2023

Daycare Teacher

Dunnam's private school and daycare
05.2019 - 06.2020

High School Diploma -

Ohio County High School

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