Leah Oneill
Denton,TX
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at End Zone Bar & Grill. Proven track record in optimizing operations and enhancing guest engagement, while implementing effective training programs. Committed to maintaining high cleanliness standards and ensuring food safety practices for an outstanding dining experience.
Overview
2022
2022
years of professional experience
Work History
Server Bartender Key Manager
End Zone Bar & Grill
- Directed daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff schedules, optimizing labor costs while maintaining coverage during peak hours.
- Implemented training programs for new employees, enhancing team performance and service standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed marketing strategies to increase local engagement and drive customer traffic to the restaurant.
- Ensured compliance with health and safety regulations, fostering a safe dining environment for guests and staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Jimmy John’s
Driver Team Lead
01.2019 - 01.2022
- Directed daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff schedules, optimizing labor costs while maintaining coverage during peak hours.
- Implemented training programs for new employees, enhancing team performance and service standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Led team in achieving operational goals through effective communication and collaboration.
- Streamlined processes to enhance team efficiency and reduce errors.
- Trained new employees on safety protocols and operational procedures.
- Monitored team performance, providing feedback to improve individual contributions.
- Implemented quality control measures to ensure consistency in output.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Retail Manager Red Shirt Trainer Key Hourly Manage
Chuys
01.2011 - 01.2019
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Supported team in delivering exceptional customer service during peak hours.
- Learned POS system functionality for efficient transaction processing.
- Collaborated with colleagues to maintain store organization and cleanliness standards.
- Managed staff schedules, optimizing labor costs while maintaining coverage during peak hours.
- Directed daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Implemented training programs for new employees, enhancing team performance and service standards.
- Conducted regular performance evaluations, providing feedback and support to promote employee development.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
High School Diploma - EMT, CNA, CMA
North Central Texas College
Gainesville, TX2006
High School Diploma -
Lewisville High School
Lewisville, TX2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Quality control
- Food safety practices
Timeline
Jimmy John’s
Driver Team Lead
01.2019 - 01.2022
Retail Manager Red Shirt Trainer Key Hourly Manage
Chuys
01.2011 - 01.2019
Server Bartender Key Manager
End Zone Bar & Grill
High School Diploma - EMT, CNA, CMA
North Central Texas College
High School Diploma -
Lewisville High School
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