Leah Paisley

Bail - Get the bail from the front desk. Send the bail and a bail receipt to the Garfield Municipal Court with the itemized bail list on it and have the court sign for the receipt.

Daily Work – Court gets Motor Vehicle Summons, Warrants, Summons, and Short Form Complaints. Make a list of the Warrant / Summons / Short Form Complaint #’s along with Defendant names that go to the court. Send a copy of the corresponding incident report to the court as well.

• Updated documentation and produced reports.

DCP&P Requests (DYFS)

Subpoenas -

Discovery Requests -

DV Victim –

Incident Reports –

Accident Reports –

Bills – pay attention to incoming bills, these can be brought to finance at City Hall for payment or they will guide through the process to secure payment.

Supplies – Order supplies

• Operated computer-aided dispatch CAD systems to input and track calls
• Triaged service requests and initiated dispatch of appropriate responders
• Ensured confidentiality of sensitive information related to callers and incidents
• Assisted field units by performing background checks or warrant inquiries upon request
• Maintained accurate records of call details and dispatched units
• Adhered to established protocols when handling hazardous materials or terrorism-related incidents
• Familiarized oneself with local geography, landmarks, and major buildings for efficient dispatching purposes
• Assessed callers' situations to determine appropriate response services
• Coordinated with other agencies as needed for mutual aid or specialized resources during emergencies
• Provided pre-arrival instructions to callers in crisis situations, including CPR guidance
• Supported communications center operations with filing, typing, copying, scanning and maintaining updated files and reports
• Monitored multiple radio channels simultaneously for updates on ongoing incidents
• Dispatched police, fire, and medical personnel to scenes of incidents

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments
• Collected room deposits, fees, and payments.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Completed all tasks in compliance with company policies and procedures.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• Informed customers of promotions and special offers to increase sales
• Anticipated needs and resolved problems to keep customers happy
• Documented, researched and resolved customer service issues
• Enhanced customer satisfaction with fast, knowledgeable service
• Delivered fast and friendly service to handle questions and service complaints
• Managed customer calls efficiently in fast-paced call center environment
• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
• Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
• Assisted customers in navigating company website or application during support interactions
• Escalated issues that could not be resolved independently to supervisors or managers for further assistance
• Addressed and resolved customer concerns and complaints
• Managed difficult customer situations with professionalism and empathy
• Trained new Customer Service Representatives on company policies, procedures, and best practices
• Gathered and verified required customer information for tracking purposes
• Conferred with customers by telephone or in-person to provide information about products or services
• Set up customer accounts in system and updated details to reflect current information