Summary

Overview

Work History

Education

Skills

Timeline

Leah Patterson

Murphysboro

Summary

Adept at enhancing office operations and efficiency, I leveraged document management and verbal communication skills at Southern Illinois University at Carbondale to streamline administrative processes. My proactive approach to calendar management and meeting coordination significantly improved team productivity, showcasing a results-driven mindset with a focus on achieving organizational goals. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Excel, Word, multiple SIU based platforms. I work well in high demand jobs.

Overview

years of professional experience

Work History

Office Support Specialist

Southern Illinois University at Carbondale

02.2023 - Current

Maintain and optimize Chief Academic Advisor's calendar and scheduled appointments and meetings and address conflicts with adequate time for preparation, follow-up and planning.
Maintains the appointment calendar of student appointments for all CHHS academic advisors.
Establish, maintain and/or supervise a record and filing system of student records which includes confidential materials.
Improved document accessibility by creating a centralized digital filing system that facilitated easy retrieval of important student records.
Enhance office efficiency by streamlining administrative processes and implementing organizational systems.
Handles confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
Reduce errors in documentation by diligently proofreading and editing various reports, letters, and memos.
Assists callers and visitors with initial information/guidance on routine inquiries.
Hires, trains and supervises student employees for the advisement unit. Including semester evaluations, and termination paperwork for student employees.
Gathers, provides and assists to interpret information needed for appropriate action/response of advisors.
Creates/updates forms and provides general correspondence assistance.
Coordinates with Chief Academic Advisor New Student Orientation days. Scheduling appointments for students and coordinates plans with New Student Programs. Requires training on Slate orientation software program.
Coordinates with Academic Advisors to maintain adequate office supplies for the advisement office.
Reconciles and submits student employee time sheets. Enters the hours worked into AIS for CHHS Undergraduate Advisement Student Workers.
Reconciles and submits Advisor faculty time sheets and fringe benefit reports.
Create Navigate platform campaigns for each CHHS Advisor at the start of each semester.
Enters student appointments and notations into Navigate and Slate platforms.
Place orders with Printing/Duplicating, Office Depot, and other vendors as needed, for office supplies (including business cards, name tags, etc.) needed for CHHS Undergraduate Advisement.
Enters and reviews P-card charges using the JP Morgan website.
Works closely with Procurement Services on JP Morgan purchases.
Maintain receipt records for P-card purchases.
Maintain monthly P-card statement review.
Submit Telecommunications Service Requests to request a phone number and necessary equipment for new advisors.
Maintains or assists in the maintenance of inventory records.
Coordinates unit operational projects, meetings, conferences and/or travel arrangements and monitors and expedites progress for the CHHS Advisors.
Enhances office morale by coordinating team-building activities, staff recognition programs, and other initiatives aimed at fostering a positive workplace culture.
Collaborates with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.
Supports team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
Organize company events and meetings, coordinating logistics such as venue selection, catering arrangements, and agenda preparation to ensure smooth execution.
Achieve increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
Assist in the development and implementation of new office procedures that increased overall productivity and efficiency within the organization.
Increase customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
Assiste with onboarding new employees, including student employees and advisory staff by preparing orientation materials, scheduling training sessions, and providing ongoing support as needed.
Maintain accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
Supports Chief Academic Advisor with calendar management and travel arrangements to optimize their schedules while minimizing conflicts or disruptions.
Maintains yearly budge for Chief Academic Advisor.
Provides backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
Streamline internal communication channels by creating and distributing timely announcements, meeting minutes, and updates to all relevant parties.
Manages high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
Handles mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
Sorts, open, and routes mail and deliveries to meet business requirements for the Chief Academic Advisor along with the CHHS advisors.
Creates and updates records and files to maintain document compliance.
Creates and updates physical records and digital files to maintain current, accurate, and compliant documentation.
Resolve customer concerns efficiently to promote satisfaction and loyalty.
Deliver top-notch administrative support to office staff, promoting excellence in office operations.
Work on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Schedule meetings, book meeting rooms and prepares meeting agendas.
Offeres technical support and troubleshot issues to enhance office productivity.
Manage incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Volunteer to help with special projects of varying degrees of complexity.
Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
Record new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Performs other duties as assigned to support the overall job function of the Chief and the Academic Advisors.

Statistical Clerk

SIUC

07.2013 - 02.2023

Utilized advanced software tools to efficiently manage large volumes of data without compromising accuracy or quality.
Streamlined data entry process for improved efficiency and reduced errors.
Compiled statistical tables from readily identifiable sources, preparing in prescribed format
Maintained confidentiality when handling sensitive data, adhering to strict privacy policies at all times.
Developed strong relationships with colleagues through effective communication and collaboration on projects.
Scanned in, routed incoming mail/parcels to all campus departments and on-campus students in the dorms.
Answered, routed telephone calls.
Maintained files.
Distributed outgoing mail.
Maintained daily, and monthly outgoing mail log sheets.
Entered data for JP Morgan Pcard.
Reviewed JP Morgan Pcard data.
Maintained JP Morgan receipts.
Balanced JP Morgan monthly accounts for department card holders.
Worked closely with Procurement Services for JP Morgan accounts.
Supervised students on projects.
Maintained date entry.
Copied and distributed correspondence via email, mail and fax.

Office Support Associate-Extra Help

SIUC

04.2012 - 07.2013

Supported office staff with daily tasks, contributing to a more productive work environment.
Contributed to successful project outcomes by conducting research, compiling data, and presenting findings in a clear and concise manner during team meetings.
Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
Coordinated office maintenance requests promptly, ensuring a safe and comfortable work environment for all employees.
Collaborated with team members to complete projects within established deadlines, leading to increased client satisfaction rates.
Assisted with the preparation of presentations and reports for executive leadership, showcasing departmental achievements and progress toward established goals.
Organized company events and functions, boosting employee morale and promoting team-building opportunities.
Maintained a professional atmosphere in the office by greeting visitors, managing incoming calls, and promptly addressing any concerns or issues that arose during the day.
Streamlined office operations by implementing efficient filing systems and document management procedures.
Managed multiple competing priorities simultaneously by utilizing strong organizational skills and effective time management techniques.
Served as a liaison between different departments, streamlining workflows and improving overall organizational efficiency.
Prepared and edited documents to produce precise, accurate and professional communication.
Delivered clerical support by handling range of routine and special requirements.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Performed wide-ranging administrative, financial and service-related functions.
Proofread and edited documents for accuracy and grammar.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Responsible for checking and entering payroll information for all employees.

Radiologic Technologist/Front Office Medical Assistant

Cedar Court Imaging

07.2010 - 03.2011

Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
Operated radiologic equipment to produce diagnostic images and films.
Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays and CT scans.
Handled private and confidential information in compliance with proper policies and procedures.
Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
Streamlined workflow in the radiology department by organizing schedules and maintaining accurate records of completed procedures.
Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Promoted patient comfort during invasive procedures, using careful positioning techniques and clear explanations of each step in the process.
Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
Ensured proper functioning of radiology equipment through routine inspection, calibration, troubleshooting and repair when necessary.
Reduced exam times for patients by effectively utilizing digital imaging equipment for faster image processing and storage.
Elevated the overall image of the radiology department by adhering to all professional standards and ethics while interacting with patients, families, and staff members.
Adhered closely to quality control standards in developing and labeling of diagnostic imaging materials.
Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
Increased department efficiency by managing inventories of supplies such as contrast agents, films, cassettes and ensuring their availability when needed.
Expedited diagnosis processes for physicians by providing timely reports detailing important findings from each examination performed.
Maintained up-to-date knowledge on industry advancements by attending conferences and participating in continuing education programs regularly.
Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
Performed radiographic imaging procedures according to established protocols.
Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
Explained imaging procedures to patients, offering comfort and assistance.
Assisted radiologist in performing special imaging procedures.
Trained and supervised new radiologic technologists and technicians.
Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Participated in continuing education programs related to radiology.
Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Communicated test results to physicians and other healthcare professionals.
Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
Posted payments and charges to patient accounts and participated in billing processes.
Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
Provided accurate documentation of patient interactions in electronic health record system.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
Kept medical office supplies adequately stocked and rotated, by anticipating inventory needs, placing orders and monitoring office equipment.
Supported healthcare providers by transcribing physician notes accurately and efficiently.
Collaborated with clinical staff to provide seamless care coordination for patients.
Provided medical billing and coding duties.
Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
Collected deductibles and copays to post money to patient accounts.
Enhanced patient experience by maintaining a welcoming and organized front office environment.
Contributed to a positive workplace atmosphere by fostering effective communication among team members.
Submitted patient statements and medical billing to insurance companies.
Registered new patients and updated existing patient demographics by collecting detailed patient information.
Submitted insurance claims and updated patients' insurance information.
Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
Increased patient retention through proactive follow-up calls and appointment reminders.
Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed various administrative tasks by filing, copying and faxing documents.
Assisted with medical coding and billing tasks.
Received and routed laboratory results to correct clinical staff members.
Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
Streamlined the phlebotomy process for improved turnaround times and increased productivity.

Radiologic Technologist/Physician Medical Assistant

Orthopedic Institute of Southern Illinois

07.2009 - 06.2010

Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
Operated radiologic equipment to produce diagnostic images and films.
Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays.
Handled private and confidential information in compliance with clinic policies and procedures.
Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
Streamlined workflow in the radiology department by organizing schedules and maintaining accurate records of completed procedures.
Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
Promoted patient comfort during invasive procedures, using careful positioning techniques and clear explanations of each step in the process.
Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
Ensured proper functioning of radiology equipment through routine inspection, calibration, troubleshooting and repair when necessary.
Reduced exam times for patients by effectively utilizing digital imaging equipment for faster image processing and storage.
Elevated the overall image of the radiology department by adhering to all professional standards and ethics while interacting with patients, families, and staff members.
Participated in quality assurance initiatives, identifying areas for improvement and implementing changes to enhance patient care.
Expedited diagnosis processes for physicians by providing timely reports detailing important findings from each examination performed.
Maintained up-to-date knowledge on industry advancements by attending conferences and participating in continuing education programs regularly.
Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
Performed radiographic imaging procedures according to established protocols.
Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
Explained imaging procedures to patients, offering comfort and assistance.
Evaluated images for technical quality and accuracy.
Instructed patients on proper positioning for imaging.
Coordinated with other healthcare personnel to deliver quality patient care.
Assisted radiologist in performing special imaging procedures.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Participated in continuing education programs related to radiology.
Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Communicated test results to physicians and other healthcare professionals.
Fostered a supportive environment for patients undergoing diagnostic procedures or receiving treatment by providing compassionate assistance and reassurance.
Facilitated efficient collaboration between healthcare providers, ensuring prompt communication of vital information for optimal patient care.
Contributed to quality control efforts by meticulously adhering to safety protocols, infection prevention guidelines, and regulatory requirements.
Enhanced the efficiency of the clinical team by coordinating patient schedules, lab results, and medications.
Reduced wait times for prescriptions through effective coordination with pharmacists and timely follow-ups on refills or adjustments needed due to drug interactions or side effects.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic environment.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collected and documented patient medical information such as blood pressure and weight.
Completed EKGs and other tests based on patient presentation in office.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Taught patients about medications, procedures, and care plan instructions.
Oriented and trained new staff on proper procedures and policies.
Measured patient pulse oximetry.
Liaised with patients and addressed inquiries, appointment requests and billing questions.

Cardiovascular Radiologic Technologist

Southern Illinois Healthcare-Carbondale Hospital

05.2000 - 07.2009

Collaborated with physicians to provide accurate diagnosis and treatment planning for patients with cardiovascular issues.
Enhanced patient care by providing advanced cardiovascular radiologic imaging services.
Optimized scheduling efficiency by coordinating appointment times with referring physicians'' offices and patients directly.
Assisted in the development of department protocols, ensuring consistency in imaging techniques and results.
Actively participated in departmental meetings to discuss best practices, share insights from experiences, and contribute toward continuous improvement efforts within the team setting.
Ensured equipment functionality through regular maintenance checks, minimizing downtime due to technical issues.
Assisted radiologists and other physicians in performing radiologic exams.
Exceeded quality assurance standards by consistently producing clear, precise images for physician interpretation.
Supported emergency cases on an as-needed basis while managing routine workload efficiently without compromising quality or timeliness of service delivery.
Contributed to a positive work environment by collaborating effectively with multidisciplinary healthcare teams, including nurses, cardiologists, and administrative staff.
Established rapport with patients and families, providing education on procedures and answering questions to alleviate concerns or anxiety surrounding diagnostic testing.
Calibrated and maintained radiology equipment to avoid equipment failures.
Recorded pertinent patient information to maintain accurate records.
Demonstrated proficiency in a range of cardiovascular radiologic procedures such as angiograms, cardiac catheterizations, and stent placements for optimal patient outcomes.
Improved patient safety by adhering to strict radiation protection guidelines and monitoring exposure levels during procedures.
Maintained compliance with all institutional policies, state regulations, and accreditation requirements related to cardiovascular radiologic technology.
Streamlined workflow by maintaining accurate electronic medical records for each patient encounter.
Stayed abreast of industry advancements through continued education opportunities, enhancing clinical knowledge and skills in cardiovascular radiologic technology.
Provided compassionate care to patients, addressing concerns and ensuring comfort throughout diagnostic procedures.
Mentored new technologists to facilitate smooth onboarding processes and foster professional growth within the department.
Served as a key resource for fellow technologists, sharing expertise on advanced imaging techniques and equipment troubleshooting tips.
Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
Tracked findings of procedures such as EKGs using manual and automated recording devices.
Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities.
Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties.
Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
Conducted electrocardiogram by using electronic test equipment and recording devices.
Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies.
Assisted on cardiac cauterizations by operating multi-channel physiologic monitor.
Adhered to HIPAA standards and strict patient confidentiality.

Education

Associate of Applied Science - Radiology

Southern Illinois University Carbondale

Carbondale, IL

05.1989

Associate of Science - Applied Science And Arts

Southern Illinois University Carbondale

Carbondale, IL

05.1989

Skills

Verbal Communication
File Organization
Document Management
Calendar Management
Spreadsheet Management

Meeting Coordination
Expense Reporting
Travel Arrangements
Scheduling appointments

Timeline

Office Support Specialist

Southern Illinois University at Carbondale

02.2023 - Current

Statistical Clerk

SIUC

07.2013 - 02.2023

Office Support Associate-Extra Help

SIUC

04.2012 - 07.2013

Radiologic Technologist/Front Office Medical Assistant

Cedar Court Imaging

07.2010 - 03.2011

Radiologic Technologist/Physician Medical Assistant

Orthopedic Institute of Southern Illinois

07.2009 - 06.2010

Cardiovascular Radiologic Technologist

Southern Illinois Healthcare-Carbondale Hospital

05.2000 - 07.2009

Associate of Applied Science - Radiology

Southern Illinois University Carbondale

Associate of Science - Applied Science And Arts

Southern Illinois University Carbondale

Leah Patterson

Summary

Overview

Work History

Office Support Specialist

Statistical Clerk

Office Support Associate-Extra Help

Radiologic Technologist/Front Office Medical Assistant

Radiologic Technologist/Physician Medical Assistant

Cardiovascular Radiologic Technologist

Education

Associate of Applied Science - Radiology

Associate of Science - Applied Science And Arts

Skills

Timeline

Office Support Specialist

Statistical Clerk

Office Support Associate-Extra Help

Radiologic Technologist/Front Office Medical Assistant

Radiologic Technologist/Physician Medical Assistant

Cardiovascular Radiologic Technologist

Associate of Applied Science - Radiology

Associate of Science - Applied Science And Arts

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